Calling all innovators – find your future at Fiserv.We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.Job TitleApplication Support, AdvisorWhat does a successful Application Support Advisor do at Fiserv?As an Application Support Advisor on the Token Service Provision Support (TSP) team, you will lead detection and troubleshooting of issues that affect normal operations of our TSP services across multiple platforms and application. This includes deploying and maintaining Windows clusters, adding and removing application Web Services, and keeping a track of all the running Windows and application batch jobs in Trust Service Manager (TSM), Instant Digital Issuance (IDI), Push Provisioning and CardInk. You will support utilities for managing Windows and Linux solutions used in payment processing and implementation of core configurations to surrounds for Hardware Security Module (HSM). You will partner with the product team and support the development teams taking over support responsibilities.What you will do:
Act as a Windows Administration or Java development SME capable of troubleshooting issues and making critical configuration changes to the Windows environment, to facilitate normal transaction and provisioning requests
Participate in 24x7 on-call rotation to address Service Point escalated issues impacting Financial Institutions, token provisioning, transaction processing, and access to Payments surrounds that leverages the TSP environment
Create application monitoring scripts and automate alerts to inform technical and product teams of problems
Serve as focal point to the CPT/DTs engaging on deliverables in progress: providing feedback, gathering information for research/validation, ensuring AppOps has all artifacts and information required to support production
Lead associate responsible for maintaining and executing the Disaster Recovery Plan for the TSP service
Represent the Debit Support organization on assigned projects: communicate status, issues, and delivery risks
Work with Change Management and Release Managers on the evaluation of change events and in planning work items for production deployment
Document install and new defects, assign severity to the problem that occurred, and work with various teams to determine root cause
What you will need to have:
6+ years of experience in Windows administration and development
6+ years of experience with Windows, Security/HSM hardware
6+ years of development experience with Java and hands-on familiarity with SQL
6+ years of certificate management and provisioning in Azure or AWS
6+ years of experience with Lean / Agile development methodologies
6+ years of experience with Oracle, Shell and Perl scripting
6+ years of experience in Linux commands and administration
Bachelor’s degree in computer science, information systems, or a related field, or an equivalent combination of education, work, and military experience
What would be great to have:
Plastic certification is a plus
Knowledge of ITIL production support best practices
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.Thank you for considering employment with Fiserv. Please:
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune ® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.Our commitment to Diversity and Inclusion:Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Warning about fake job posts:Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.
