Field Service Engineer - Nashville, TN Job ID:FSETN12132022Hamamatsu, one of the world's largest suppliers of advanced light detectors and detector systems for industrial, scientific, and commercial applications, has an immediate opening for a Field Service Engineer in the Nashville, TN area. Our customer base is remarkably diverse; we serve Fortune 100 firms, top research labs, and innovative startups as well. Hamamatsu's mission is to improve the welfare of society through the advancement of photonics technology. Responsibilities include: On-site service including repairs, maintenance, upgrades and installationsTraining customers on operation of products and answering questions on product useTroubleshooting support for customers via remote software (ie WebEx,TeamViewer or customer provided software), phone, email and/or on-site visit support to help identify problems and determine the best course of action; document customer interactions in CRM for tracking and coordination purposesInstallation and removal of demo/loaner equipment at customer siteMaintain a parts inventory to be able to perform on-site service; communicate with the factory to identify critical partsRepresent Hamamatsu at tradeshows and explain our products and how they are used in the industryTrack all activities in the Service Management system and generate service reports for customersPrepare quotations for service to be performed and for service contractsSpecial projects as requested Required qualifications: Associates in Applied Science in Electronics or equivalent technical school3 years' experience servicing scientific/technical equipment, operation of digital volt meters and oscilloscopesSpreadsheet and word processing software proficiencyStrong mechanical ability and troubleshooting skillsAbility to travel on short noticeAbility to travel 50% of the time (sometimes on short notice) with occasional higher spikes, as well as occasional travel outside of the USComputer hardware experience, installing hardware, software, drivers and operating systemsSelf-managed, taking ownership of customer satisfactionStrong attention to detail and follow-throughStrong verbal and written communication skillsThe ability to transport yourself to and from appointments Preferred qualifications: Past integration experience and/or experience using, servicing, installing imaging or scanning equipment/components or similar industryExperience with mechanical systems, robotics or sample handlingSupervisory or lead experienceThis position requires working with, or exposure to goods and information that may be subject to the jurisdiction of the and the . Benefits Hamamatsu offers a competitive salary and excellent benefit package for full-time employees which includes: Medical, Dental, Vision, Prescription, Life Insurance, Vacation/Sick/Personal Time, and Retirement Plans. To apply Hamamatsu is an Equal Opportunity Employer. All applicants will receive fair and impartial consideration without regard to race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran status, gender identity, sexual orientation, or any other status protected by applicable law.It is the policy of Hamamatsu Corporation not to sponsor immigration visas for employment applicants.
