Job Description: Account Manager – SaaS Retail Software
Location: Fully Remote (with annual team events) or able to commute to our NJ office
Reports To: Sales Manager
Salary Range: $50-70K
About the Role
We’re looking for a proactive and relationship-driven Account Manager to join our Customer Success team and support a portfolio of existing retail clients using our SaaS retail commerce solutions. If you're passionate about building long-term relationships, driving client growth, and acting as a trusted advisor, this is the role for you.
As an Account Manager, you will be the main point of contact for 100–150 SMB retail clients, helping them maximize the value of our software by providing education, strategic guidance, and identifying opportunities for upselling and cross-selling.
What You’ll Do
Client Relationship Management
● Build strong, lasting relationships with assigned clients through regular check-ins and strategic support.
● Serve as the primary liaison between your clients and our internal teams, ensuring clear communication and timely resolution of issues.
● Understand your clients’ unique business goals, challenges, and use cases to provide tailored guidance.
Client Growth & Education
● Educate clients on the full breadth of our SaaS retail offerings—POS systems, eCommerce platforms, mobile apps, marketing tools, and more.
● Uncover upsell opportunities that align with each client's business objectives, and guide them through product expansion.
● Deliver product demos, share best practices, and champion new features to improve client outcomes.
Client Advocacy & Retention
● Represent the voice of the client internally, collaborating cross-functionally to enhance the client experience.
● Monitor account health and proactively address risks to drive renewals and long-term retention.
● Meet or exceed upsell and retention goals tied to your book of business.
Team Collaboration
● Work closely with Sales, Support, Product, and Marketing to align client needs with company solutions.
● Share insights from the field to help improve our platform and client journey.
● Participate in team summits and company-wide initiatives that drive innovation and collaboration.
What You Bring
● 2+ years of experience in Account Management, Client Success, or a related role—preferably in SaaS, retail tech, or B2B services.
● Excellent communication and interpersonal skills—you know how to build rapport and earn trust.
● Strong organizational skills with the ability to manage a high volume of clients without sacrificing quality.
● Comfort with educating clients on technical platforms and presenting tailored solutions.
● Experience with CRM systems (e.g., HubSpot, Salesforce) and virtual collaboration tools.
● Self-starter mindset with a passion for helping businesses grow through technology.
● Able to thrive in a remote-first work environment.
Bonus Points
● Experience with POS systems, eCommerce platforms, or retail operations.
● Background in SMB or enterprise SaaS account management.
● Familiarity with HubSpot CRM.
Why Join Us?
At Celerant Technology, we empower independent retailers with cutting-edge commerce solutions that unify their online and in-store experiences. As an Account Manager, you’ll play a key role in helping retailers succeed while shaping the future of retail tech alongside a collaborative, mission-driven team.
We value growth—for our clients and our people. You’ll have opportunities to learn, lead, and make a meaningful impact from day one.
Learn more about our company culture
How to Apply
If you’re passionate about delivering exceptional client experiences and excited to support retailers with powerful technology, we’d love to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience and interest in the role.
