Mincing Spice Overview: Mincing Spice Company is a leading processor of spices, seeds, and aromatic herbs.
Job Summary: The Customer Service Representative will address inquiries and resolve issues from the company’s customers by providing a high level of support on a specific product, order, or other service inquiry.
Duties/Responsibilities include but are not limited to:
- Receive sales orders by email or phone
- Review, enter, and confirm order using Sage ERP system
- Give customers timely updates on order status
- Document and process customer complaint, product return or replacement
- Respond in a timely manner to customer inquiries regarding pricing, availability, packaging, or shipping
- Draft correspondences, reports, Bids, and email announcements professionally and efficiently
- Prepare and record contracts and balance reports
- Maintain and update department records, including customer database
- Be proactive and initiate follow ups
Skills/Abilities:
- Strong organization and time management skills
- Pay attention to details
- Multi-task, with minimized errors while meeting deadlines
- Apply basic mathematical computations, critical thinking, problem solving
- Familiar with Enterprise Resource Planning (ERP) systems (Sage x3 preferred)
- Proficient with MS Office programs
Education and Experience:
- At least 1 year of experience in a customer service position
- At least 2 years of college coursework
- Experience with an ERP software and system preferred
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds on occasion
