Company Description
Birttani Display is a direct manufacturer and distributor of a wide variety of displays and stands. Conveniently located in CA & NJ, we are known for our high-quality products and our attention to detail. We are a trusted wholesaler within the tradeshow, event planning, and marketing networks. Our commitment to providing new solutions drives our success in the industry.
Role Description
This is a full-time, on-site role for a Customer Service Sales Support position located in Sayreville, NJ. The Customer Service Sales Support representative will handle daily tasks such as responding to customer inquiries, providing sales support, managing orders, ensuring customer satisfaction, and maintaining seamless communication with clients. The representative will be expected to excel in phone etiquette and provide a positive customer experience.
Duties and Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Assist with order entry, tracking, returns, and account questions
Provide product information and solutions to ensure customer satisfaction
Collaborate with internal teams to resolve issues
Process and manage sales orders and fulfillment requests
Work closely with sales representatives to support client needs
Maintain accurate records of customer interactions and transactions
Assist with picking, packing, and shipping customer orders during peak times
Support the shipping team with general tasks as needed
Qualifications
1+ years of experience in customer support, customer service, or customer experience
Excellent phone etiquette skills
Legally authorized to work in the United States
Associate's or Bachelor's degree
Experience with Netsuite ERP System
Experience in printing services
