Assistant Operations Manager

Assistant Operations Manager

03 Nov 2023
New Jersey, Elizabeth, 07201 Elizabeth USA

Assistant Operations Manager

job summary:

We are looking for


Necessary to perform the requirements of the position:


- Working proficiency in customer service interaction

- Working proficiency to implement and sustain the OS system to streamline commination

Team work and decision making:

- Working proficiency easily and effectively works with others to obtain results

- Working level of Time-Management, Resource Coordination, Physical Organization, Goal-Setting, Prioritization Skills

- Working proficiency to make complex, or frequent decisions


- Working proficiency to easily and quickly respond to changing assignments, work settings and priorities

- Working proficiency to provide detailed follow-through of policies and plans

Systems Literacy:

- Extensive proficiency in developing, organizing, maintaining, tasks and projects using Microsoft Word, Excel, Visio and PowerPoint

- Working proficiency in using Microsoft Outlook, Teams, Skype

- Working proficiency in TOS portals and its functions; N4, XPS, Ocularis CCTV, Smartmap, QMS, TERMPoint


- Working proficiency in analytical thinking

- Working proficiency in troubleshooting

- Working proficiency to extract and analyze data sets

- Ability to sustain a process or task

Stakeholder Management:

- Working proficiency in stake holder management skills and goal setting timeframes

- Working proficiency to prepare and present an executive brief

Container Terminal Experience:

- Working terminal experience is preferred

You must be authorized to work for any employer in the US.

Local candidates only; no relocation assistance is provided.

location: ELIZABETH, New Jersey

job type: Contract

salary: $25 - 35 per hour

work hours: 8am to 5pm

education: Bachelors


- Responsible for ensuring all daily work assignments are completed properly and safely by the ILA labor allocated to the Gate Department this includes the Gate Room, Driver's Assistance, Heavy Lift and Appointments.

- Responsible for directing ILA labor allocated to the Gate Department in their daily work assignments to minimize labor cost and maximize terminal efficiency this includes the Gate Room, Empty Annex, Driver's Assistance, Heavy Lift and Appointments.

- Responsible for determining and ordering appropriate labor, including additional labor as you deem necessary and as business needs require.

- Responsible for monitoring the arrival times of all labor, authorizing any necessary overtime, ensuring that labor is properly identified on all payroll records and ensuring that any and all appropriate payroll adjustments are made for labor based on their actual hours of work.

- Expected to use your independent judgment and discretion in making important operational decisions. Your decisions should be guided by business needs with the goal of improving overall terminal operations by maximizing labor efficiency and minimizing terminal turn-time.

- Responsible for and have the authority and discretion to carry out discipline of the labor you supervise.

- Required to become familiar with and utilize the applicable labor agreements and grievance adjustment procedures.

- Verify trucker detention invoices for those requiring payment or reject based on supportable documentation (NYCT Tariff). Seeks out manager's approval on questionable invoices.

- Provide optimal customer service to all stakeholders.

- Sustain, develop and improve operational processes and TOS programs to increase terminal efficiency, customer service and reduce cost.

- Analyze and report data trends in an effort to improve terminal efficiency, identify bottlenecks, reduce costs and provide optimal service levels to stakeholders.

- Opening tickets for technical support to escalate issues and change requests.


  • Experience level: Experienced
  • Minimum 3 years of experience
  • Education: Bachelors

  • Operations
  • Operations
  • Manager
  • Maintenance

  • Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

    At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

    Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

    For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

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    Job Details

    • ID
    • State
    • City
    • Job type
    • Salary
      USD25 - USD35
    • Hiring Company
      Randstad Technologies
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