Specialty/Competency: Customer SupportIndustry/Sector: Not ApplicableTime Type: Full timeTravel Requirements: Up to 20%At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.Those in IT support at PwC will focus on providing front-line technical assistance and troubleshooting to facilitate smooth functioning of computer systems software and hardware. Working in this area, you will be responsible for providing support to internal and external clients to address and resolve issues in a timely and efficient manner through a variety of mediums/channels. The guidance will help to resolve technical issues and maintain efficient IT operations at the L2 up to L4 support levels.In our changing world, you are expected to deliver high-quality work that enables your teams and/or clients. You create a positive working environment, and build relationships quickly and easily. You are curious, anticipate and address the needs of others, and look to fully understand each task before assisting in the most appropriate way. You are organised, and work collaboratively and efficiently, staying energised even when faced with challenges or ambiguity.Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
Apply a learning mindset, take ownership of your development, and share and adopt best practices to continuously upskill yourself and others.
Conduct yourself in a professional manner and take responsibility for your work and commitments.
Actively listen, check your understanding, interpret and respond appropriately.
Tailor your communication style and method based on your audience.
Organise and prioritise information and tasks to achieve efficient and effective outcomes.
Suggest new ideas or solutions when problems and/or opportunities arise.
Adapt to meet the changing needs, processes and assignments of your teams and/or clients.
Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.
The OpportunityAs part of the Information Technology Operations team you provide essential support to maintain smooth IT operations and assist end users with their technology needs. As an Administrative/Technology professional, you deliver exceptional support to enable client and internal-facing teams, anticipate needs, and understand tasks thoroughly. You are responsible for resolving end user issues with PC hardware and desktop requests, managing customer expectations, and handling escalation of issues to other teams when necessary. Additionally, you teach end users how to better use technology, perform printer toner changes, and maintain accurate technical documentation.Responsibilities
Deliver exceptional support to client and internal-facing teams
Anticipate and address end user technology needs
Resolve PC hardware and desktop issues promptly
Manage customer expectations and escalate issues when necessary
Educate end users on practical technology use
Perform printer toner changes and maintenance
Maintain accurate and up-to-date technical documentation
Foster positive relationships and work collaboratively with team members
What You Must Have
High School Diploma
1 year of experience
This is an in-person role that requires punctual attendance. Depending on your assigned PwC office, expected working hours would be either 8:00am - 5:00pm, 8:30am - 5:30pm or 9:00am - 6:00pm (New York Only). The individual in this role is expected to wear a PwC branded shirt.
What Sets You Apart
Bachelor's Degree preferred
Resolving end user issues with PC hardware and desktop requests
Using business judgment to advise end users on technology tools
Teaching end users how to better use technology
Applying advanced technical troubleshooting skills independently
Keeping IT ticketing management system updated
Enabling end users to have successful meetings
Imaging and deploying PCs and technology peripherals
Identifying and delivering continuous process improvements
Learn more about how we work: https://pwc.to/how-we-workPwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.The salary range for this position is: $42,000 - $108,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
