OverviewOur team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees areteam members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader ofpositive change.The Patient Navigator, Surgery is an advocate and educator for the patient, as well as family members through the Surgery continuum.ResponsibilitiesA day in the life of a Patient Navigator at Hackensack Meridian Health may include:
Treats all patients with dignity and professionalism
Provides competent clinical care to patients during office visits. Is considered a content expert in the specialty practice in which they are responsible. Facilitates communication between patients and healthcare providers
Provides education and educational resources to patients and their families
Greets patients courteously and efficiently processes their information
Completes physician's orders accurately and thoroughly
Guides assigned patients through the health care system and is a strong patient advocate
Supports the patient and family in coping with the psychological aspects of cancer
Coordinates appointments with providers for timely delivery of diagnostic and therapeutic services while accommodating the patient as much as possible
Answers patient telephone calls. Correctly processes information for appointment scheduling, answers questions, and assists with problem solving. This includes but is not limited to triaging emergent/urgent phone calls, inquiries related to the availability of appointments, scheduled appointment dates and times, and general practice information. If necessary, transfers calls to an appropriate person or department to assist the patient. 11. Communicates with physicians in a professional manner
Relays messages to clinicians and follows-up as indicated
Ensures all materials, including films, pathology reports, and laboratory reports necessary for each new patient visit are available for clinicians prior to appointments, if requested
Advises patients about what to do with records and forms they must bring to the visit
Accurately and efficiently prepares all new patient records as dictated by practice standards
Elicits patient clinical information to allow for appropriate scheduling of referrals
Encourages referrals and schedules new appointments as indicated based on clinical presentation, within established protocols, or as dictated by the physician
If next available appointment exceeds reasonable timeframe, investigates scheduling options with supervisor. Follows-up with patient and physician as appropriate
Actively identifies and addresses barriers to care that might keep the patient from receiving timely and appropriate treatment
Connects patients with resources and social support systems
Helps patients identify and access financial services to pay for health care needs
When appropriate, works with investigators and other members of the clinical research team to identify patients as potential research subjects for available clinical trials
Networks and cultivates relationships with hospital and community services
Provides community education to raise public awareness
Participates in practice hours and any and all practice locations as needed.
QualificationsEducation, Knowledge, Skills and Abilities Required:RN, (Associates, Diploma, BSN)Minimum of 3 years of nursing experience in related field (Surgery/Oncology)Good computer skillsExcellent written and verbal communication skillsStrong organizational skills. 6. Strong critical thinking skills.Licenses and Certifications Required:NJ State Professional Registered Nurse LicenseDepartment Vascular HUMGSite HMH Physician Services, Inc.Job Location US-NJ-HackensackPosition Type Full Time with BenefitsStandard Hours Per Week 40Shift DayShift Hours 7 a.m. - 3:30 p.m. / flexWeekend Work No Weekends RequiredOn Call Work No On-Call RequiredHoliday Work No Holidays Required
