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Company OverviewAt Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we're living up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer - safer communities, safer schools, safer hospitals, safer businesses - safer everywhere. We're building integrated technologies that help protect people, property and places. We're connecting public safety agencies and enterprises - enabling the collaboration that's critical for a more proactive approach to safety and security. We're committed to solving for safer every day because the work we do here matters.Department OverviewRave Mobile Safety, a Motorola Solutions company, makes complex emergency response simple by building easy to use, trustworthy critical communication and collaboration software. Rave's platform helps 9-1-1 call centers serve their communities, schools create a safe learning environment, and corporations protect their global workforce by helping them prepare better, respond faster, and communicate effectively during emergencies. Rave's solutions were utilized in 40 million incidents representing billions of individual communications in 2022 alone. This is your opportunity to become a key contributor in a rapid growth SaaS company while representing a product suite that makes an impact on people's lives. Rave has had 12 consecutive years of double-digit growth and has recently been acquired by Motorola Solutions (NYSE:MSI), a global leader in public safety and enterprise security. Join our team and help us continue to grow!Job DescriptionWe are seeking a self-motivated and strategic Community Engagement Manager, reporting directly to the Director of SaaS Customer Success. You should be passionate about innovative technology that Solves for Safer, connecting communities and stakeholders with those responsible for their safety through the development of effective, measurable strategies for driving participation in Motorola's consumer and enterprise-facing applications. The ideal candidate will be adept at navigating complex environments, establishing strong customer, community and stakeholder relationships and be a highly effective communicator.Key Responsibilities:Developing comprehensive strategic community engagement initiatives to drive awareness of and participation in Rave / Motorola community-facing solutionsDriving effective local, regional, and national marketing campaigns to increase brand presence, engagement, and awareness among customers and their communitiesEstablishing, strengthening and maintaining new and existing relationships with customers, the business community, advocacy groups, and media outletsWorking with multiple stakeholders to create awareness materials and managing the public launch of safety solutions in cities, counties, states, on school campuses and in workplacesWorking with the Marketing team to ensure that all assets developed for customers are aligned with goals, objectives and the desired public image for both the customer and MotorolaProviding marketing onboarding, playbooks, training and best practices to customersMonitoring trends and best practices in public engagement and adoption of business-to-consumer applications and tailor relevant initiatives to meet customer objectivesTracking testimonials from clients, community partners, and advocates as well as building case studies about successful clients and product usageManage campaign schedules and create a consistent cadence of campaigns and best practices for customersMeasure content and program performance and use insights from that data to optimize and increase engagement, adoption and successRequired Knowledge, Skills, Abilities:Strong knowledge and understanding of communication strategies, practices and principlesStrong communication and listening skills to acquire and understand the real issues and key messages to be communicatedStrong networking, negotiation, and relationship-building skillsThe ability to develop and maintain effective and efficient working relationships with internal and external customersKnowledge of and ability to adjust and adapt communications style and leverage different communication platforms to appeal to and impact a variety of diverse internal and external audiencesSkill in critical thinking and problem-solving, and making recommendations on complex community and intergovernmental relations, community relations, media relations, community outreach, and public affairs issues and strategiesAbility to develop, research, recommend, and implement comprehensive public information programs, including media relations, public relations, and marketingAbility to respond to requests for information in a timely and customer service-oriented mannerBachelor's degree in Public Relations, Communications, Marketing, Advertising, Public Administration, Emergency Services, Public Health or related field OR equivalent years of experience3+ years of relevant experience in public relations, public health and education, nonprofit or advocacy organizations, corporate communications, or relationship management, consumer marketing and communicationsAttention to detail and ability to multi-task to manage projects and successfully meet deadlinesBilingual (Written + Verbal) Spanish a plusBase salary range $90,000 - $130,000.#LI-CR1#LI-REMOTEBasic Requirements3+ Years of experience in one of the following: Public Relations, Corporate Communications, Emergency Services, Public Administration, Public Health.Travel Requirements10-25%Relocation ProvidedPosition TypeExperiencedReferral Payment PlanOur U.S.Benefitsinclude:Incentive Bonus PlansMedical, Dental, Visionbenefits401K with Company Match9 Paid HolidaysGenerousPaidTime Off PackagesEmployee Stock Purchase PlanPaidParental & Family Leaveand more!EEO StatementMotorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.
