Key Responsibilities:Customer Interaction:Answer incoming calls, emails, and chat messages from customers in a professional and courteous manner.Provide information about the company's services, policies, and procedures.Address and resolve customer inquiries and issues promptly.Administrative Support:Maintain accurate records of customer interactions and transactions.Assist with scheduling appointments and managing calendars.Process payments, refunds, and other transactions as needed.Communication and Coordination:Coordinate with other departments to resolve customer issues and fulfill requests.Relay important information to customers and internal teams effectively.Follow up with customers to ensure their needs are met and their questions are answered.Data Entry and Documentation:Update and maintain customer databases and records.Prepare and submit regular reports on front desk activities and customer interactions.Ensure all documentation is accurate and up-to-date.Problem Resolution:Identify and escalate complex issues to the appropriate personnel or supervisor.Use problem-solving skills to find effective solutions to customer concerns.Follow established protocols and procedures to handle customer complaints.General Duties:Perform additional administrative tasks as assigned by the supervisor or manager.Participate in team meetings and training sessions to stay updated on company policies and procedures.Contribute to a positive and collaborative team environment.Qualifications:Education: High school diploma or equivalent required; associate or bachelor’s degree preferred.Experience: Previous experience in a front desk, receptionist, or customer service role.Skills:Excellent verbal and written communication skills.Proficiency in using office software, customer service platforms, and CRM systems.Strong organizational and multitasking abilities.Attention to detail and accuracy in data entry and documentation.Personal Attributes:Customer-focused with a positive attitude.Ability to work independently in a remote setting.Reliable and self-motivated.Adaptable to changing work environments and customer needs.Working Conditions:This is a full-time remote position.Must have a reliable internet connection and a quiet, dedicated workspace.Standard office hours with potential for occasional overtime.May require occasional virtual meetings outside of standard hours.
