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Guest Service Representative, Full Time, DayReq #:0000140956Category:Clerical / Administrative SupportStatus:Full-TimeShift:DayFacility:Monmouth Medical CenterDepartment:Patient SatisfactionLocation:Monmouth Medical Center, 300 Second Avenue, Long Branch, NJ 07740Monmouth Medical Center (MMC) is one of New Jersey's largest community teaching hospitals, where physicians and employees work as a team dedicated to academic and clinical excellence and comprehensive, compassionate patient care. As part of RWJ Barnabas Health, Monmouth Medical Center is a leader in designing unparalleled new ways for delivering health care.For over 130 years, Monmouth Medical Center has been the leader in central New Jersey in providing the best in health care and the latest in medical technology to nearly 1 million residents that comprise its primary service area of Monmouth County, and portions of Ocean and Middlesex counties. Monmouth Medical Center is recognized as a Top Teaching Hospital by The Leapfrog Group, which is widely acknowledged and underscores the highest commitment to patient safety and quality. MMC is the only hospital in Monmouth and Ocean counties to receive an A Hospital Safety Score by The Leapfrog Group, the nation s leading experts on patient safety, for six consecutive rating periods. We continue to lead the system in HCAHPS scores, and are looked to as a model for best practice in patient satisfaction.Summary of Job Function:The Guest Service Representative acts as the hospital receptionist and responds in a gracious manner to all inquiries for patient information and hospital services. Provides direction to various hospital departments. Assists in the resolution of patient/visitor concerns and complaints. Other clerical duties will be performed as assigned to facilitate the operations of the department. Is responsible for reporting identified safety issues such as hazardous environments (i.e. damaged floors/walls/ceiling tiles/unsecured areas) and medical errors, etc.Job QualificationHigh School diploma. One to three years prior experience in health care and/or customer service required. Clerical experience preferred:We offer a great work environment, competitive rates and excellent benefits, including:Medical/Dental/Vision plans401 (k)Vacation/Personal/Holiday/Sick Time OffShort & Long Term DisabilityBasic Life & Accidental Death InsuranceTuition ReimbursementHealth Care/Dependent Care Flexible Spending AccountsEqual Employment OpportunityRWJBarnabas Health is an Equal Opportunity Employer
