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Summary: At Columbia Bank, we satisfy our customers’ financial needs and help them reach financial success. We value what’s right for our customers and our community in everything we do. A Universal Operations Specialist provides superior Customer Service while supervising and leading the Teller line. In this role, you will further expand the company brand, provide a positive banking experience, build trusted lifelong relationships with our customers, and represent us in our communities. As a Universal Operations Specialist you will supervise the teller operations including responsibility for teller portion of Universal Banker Training. Oversees daily consolidations of teller proof sheets and maintains security for teller area, negotiable items and opening and closing of the vault and contents. Assists in reaching all goals set for the branch. Job Responsibilities:
Supervises teller operations including direct responsibility of teller portion of Universal Banking training. Schedules hours and work assignments for all teller personnel. Participates in performance appraisals;
Ensures daily consolidation of teller sheets including all categories listed on office consolidation. Researches and resolves any problems pertaining to teller area;
Maintains the security of the teller area, negotiable items and the opening and closing of the vault and contents. Assists in the overall security of the branch;
Approves transactions on selected deposit accounts, including verification of signatures and endorsements on all withdrawals exceeding teller limits;
Processes return items and items sent and received for collection. Handles uncollected and overdrafts for branch if assigned and within approved limits. Researches item and account. Determines action to be taken;
Performs all teller activities outlined for the Universal Banker position as required. Assists in new accounts area when necessary;
Performs all teller activities outlined for the Universal Banker position as required. Assists in new accounts area when necessary;
Handles adjustments to accounts and certificates. Processes business account transactions and night drops when applicable;
Performs other job related duties as assigned.
Qualifications:
2-4 years of teller, platform and supervisory experience;
High school diploma, general education degree (GED) or higher;
Strong knowledge of banking products;
Sound judgment in decision making and problem solving;
Precise figure aptitude and strong attention to detail;
Strong interpersonal, time management and organizational skills;
Excellent verbal and written communication skills required;
Strong PC skills and demonstrated knowledge of MS Office (Outlook, Word, Excel);
Ability to ask questions to learn about customer’s financial needs and, when the customer sees the value, introducing them to other bank team members;
Ability to work with manager to increase customer advocacy effectiveness through feedback and coaching;
Ability to supervise/ lead Teller line and coach and mentor as needed;
Ability to stand for extended periods of time;
Ability to work weekends as needed or scheduled;
Ability to lift up to 20 lbs.
Desired Skills:
Independent and highly motivated self-starter;
Results oriented with proven track record to motivate self and others to accomplish objectives;
Dedicated, enthusiastic, and driven; possesses a strong work ethic;
A collaborator and team player, translating knowledge and experience into strong and productive relationships;
Ability to deliver a seamless experience to the customer.
Orientation, Onboarding & Training:
We provide you the training to help you excel in your position. In order to maximize on your experience we have a robust Onboarding & Orientation Process. Universal Banker positions require either part-time or full-time training for 10 business days. Training schedules are based on availability.
Requirement: Full vaccination against COVID-19 is required as a condition of employment, unless a legally required exception applies.
Columbia Bank and its affiliates is an Equal Opportunity Employer
Affirmative Action Employer/Males/Females/Protected Veterans/Individuals with Disabilities
