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Position SummaryThe primary purpose for the Business Analytics Senior Analyst is to provide support for our web-based, self-service reporting tools and applications. The analyst will provide support to our core customers, including Account Management, Clinical Account Teams, Financial Analysts, Clients and Consultants. In providing this service, the analyst will need to maintain a high level of customer satisfaction with rapid turn-around times on all requests. In addition to daily support work, employee will need to engage in business requirement gathering and testing efforts, to build solutions to address reporting needs, as well as to increase the efficiency of the department. This position requires combining business acumen with technical and analytical skills to perform day to day tasks. The position also provides the opportunity to use critical thinking skills to solve problems and improve business processes. A demonstrated understand of SQL relational databases, and PBM data is required. The analyst will need to maintain a high level of customer satisfaction and will require cross-functional collaboration. This role will require a reporting and analytics background with many activities specific to client reporting and product performance.Essential FunctionsAnalytics – Perform data analysis, develop new reports, models and analytic solutions with innovative ways to present data in order to support our various stakeholders. This requires combining business knowledge and data acumen along with technical skills to efficiently develop reporting solutions. Knowledge of SQL via various tools and platforms is a requirement. Lead efforts and drive to business and/or technical solutions.Collaboration – Lead efforts and drive to business and/or technical solutions. Business Analytics Senior Analyst will need to work closely with engineering partners in crafting solutions, and collaborate with departments across the company including Product Management, Account Management, Finance, Operations, Pharma, Research, Advanced Analytics, and internal Knowledge Solutions areas. Business Analytics Senior Analyst will need to facilitate hand-offs between multiple areas and will be asked to provide SME support on multiple projects/initiatives.Project management and prioritization – Business Analytics Senior Analyst will need to have good time management skills. Business Analytics Senior Analyst will be overseeing multiple projects and initiatives. Business Analytics Senior Analyst will need to be able to manage multiple initiatives at the same time and negotiate timelines/priority with stakeholders.Communication – effectively communicate goals, outcomes, direction to all stakeholders including internal employees. Create a unified voice and environment for open dialogue and collaboration.Qualifications
BS/BA degree or 1-3 years of relevant working experience
Superior analytical, strategic planning, communication and problem solving skills
Experience with Microsoft Office software, SQL, Excel, Python
Experience in pulling data and understanding relational databases. Strong business and organizational skills
Demonstrated initiative with commitment and ability to work under pressure and meet tight deadlines
Solid customer service, technical, analytical, and communication skills required
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.About The Cigna GroupDoing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
