Under the supervision of the Service Excellence Center Manager, the Service Excellence Advisor will assist front line associates with operations affecting customers, deposit and teller services.Monday-Friday 8am-5pm and as neededResponsibilities include, but are not limited to: Provide tier one support with bank managers, branch associates and customer care specialists with issues related to operations and systems. Troubleshoots systems issues for resolution. Utilize all major bank systems in a variety of areas, including mortgage and consumer lending, deposits, card services and treasury products in order to support retail personnel. Onboards both commercial and consumer clients, as well as general tasks related to Retail operations. Provide excellent customer service to solve client issues through resolution. Tracks reported issues for consolidation and potential process or system change. Create and provide training to resolve common issues. Assist Retail Operations and Sales with projects, activities and tasks. Prepares reports daily, monthly, quarterly and as needed. Required Skills: Extensive knowledge of all bank products, services, policies and procedures. Proficient PC skills with Microsoft Office applications and e-mail. Attention to detail and accuracy. Strong written and verbal communication skills. Ability to multitask and prioritize workflow. Knowledge of Treasury Management products and services. Required Experience: High School Diploma or GED and a minimum of 3 years related banking experience. Associates degree with related banking experience is preferred. Exact compensation may vary based on skills, experience, and location.$47,200.00$78,700.00Valley National Bank is an Equal Opportunity / Affirmative Action Employer. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or other legally protected characteristics, and will not be discriminated against on the basis of disability.
