Supervisor - Cancer Center Administration, Full-time, DayReq #:0000177371Category:Clerical / Administrative SupportStatus:Full-TimeShift:DayFacility:RWJ New BrunswickDepartment:Cancer Ctr-AdminLocation:Main Hospital - New Brunswick, One Robert Wood Johnson Place, New Brunswick, NJ 08901Job Overview:Provides hands-on supervision in running the day-to-day operation of the front desk,registration, clinic coordinator and non-technical areas. Functions in a leadership role handling both routine and complex issues and problems in the area of responsibility.Recognizes the purpose of employment is to prioritize the patient as number one, and to put forth the utmost quality in duties performed as Team Supervisor. This is a working supervisor role. Provide coverage as needed within your own area of responsibility.Qualifications:Required:
Associates Degree or equivalent.
Knowledge of medical terminology and outpatient clinic flow.
Willing to obtain bachelors and start within 2 years of hire date.
Previous hospital experience is required.
Physician office routine familiarity and strong knowledge of medical office operations and terminology.
Preferred:
Some hospital supervisory experience is preferred.
Outpatient clinic experience preferred.
Essential Functions:Supervises all patient registration and scheduling functions to include:
Ensuring an appropriate patient intake process is followed
Paying particular attention to insurance information and required referrals.
Oversees scheduling of new patients and follow-up appointments.
Ensures appropriate co-pay collection and maintains an accurate record of facility and MD office collections.
Demonstrates competency in assisting patients/families, staff and providers regarding issues related to scheduling and registration.
Collaborates with the MHT Supervisor and Nursing to ensure smooth patient flow between front desk and clinic. Maintains workflow continuity despite unexpected interruptions. Communicates delays in real time to patients in the waiting room.
Supervision, training and scheduling of administrative personnel and clinic coordinators. Responsible for orientation of new employees. Coordinate in- servicing of staff to the computer systems using knowledge of necessary systems.
Demonstrates good interpersonal skills by relating to all levels of staff and establishing a good rapport and professional working relationship.
Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice.Benefits and Perks:
Medical/Dental/Vision plans
401 (k)
PTO
Short & Long Term Disability
Basic Life & Accidental Death Insurance
Tuition Reimbursement
Health Care/Dependent Care Flexible Spending Accounts
Discounts Through our Partners
NJ Devils
NJ Performing Arts Center
Verizon
And many more!
Choosing RWJBarnabas Health!RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.Equal Opportunity EmployerRWJBarnabas Health is an Equal Opportunity Employer
