Responsibilities:
Oversee daily front desk operations to ensure efficient patient scheduling, check-in, and check-out processes.
Supervise and support front desk staff, providing training, feedback, and assistance as needed.
Ensure all patient appointments are accurately scheduled and confirmed, including date, time, location, and provider details.
Monitor phone coverage to ensure calls are answered promptly and handled with professionalism and courtesy.
Assist staff in resolving patient concerns, using sound judgment and escalating issues to management or providers when appropriate.
Maintain strong communication with other departments to ensure coordination of care and timely patient service.
Review and verify new patient intakes and documentation for accuracy and completeness.
Oversee insurance verification, approvals, and follow-up on denials or appeals.
Ensure timely completion of administrative projects, correspondence, and other assigned duties.
Assist as needed with scheduling medical and chiropractic appointments, both in-house and with outside providers, and ensure follow-up on reports.
Foster a positive, patient-centered environment and promote teamwork within the office.
Qualifications:
Previous experience in a supervisory or lead front desk role, preferably in a medical office setting.
Strong organizational, communication, and problem-solving skills.
Ability to multitask effectively and maintain professionalism in a fast-paced environment.
Familiarity with medical scheduling systems and insurance verification processes preferred.
Requirements:
Bilingual in English and Spanish (Required)
High school diploma or GED
At least one year of customer service experience, preferably in a medical setting
Knowledge of medical terminology is a plus
