We are a specialty table linen manufacturer. We have been providing textile products to the hospitality industry for 40 years. We specifically manufacture products for hotels, commercial laundries, party rental companies, caterers and country clubs.
We are seeking a full-time Customer Service Representative to join our team who is detailed oriented, reliable, and organized to provide effective service to all customers.
IF INTERESTED PLEASE FORWARD YOUR RESUME
Role Description
· Provide introductory information to prospective and new customers
· Manage inbound and outbound calls and emails
· Maintain and extend client base through positive customer interaction
· Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
· Follow up with customers or potential customers by phone or email to introduce new products and letting them know about additional products that might benefit them
· Record and organize customer files (customer information, purchases, invoices, etc.)
Required Skills
· Interpersonal and customer service skills to ensure positive interactions with customers
· Multitasking and organizational skills to work on multiple projects at one time
· Teamwork skills to collaborate with management and coworkers in other departments
· Technical skills to use voice-over-IP phones and customer records management, Office 365 knowledge, email and chat software programs
· Ability to take instructions and constructive corrections
· Willingness to learn and grow with our organization
Benefits
· Health, dental, and vision insurance
· 401(k) program
· Paid time off
· Holiday pay
· Paid family leave
· No weekends
Qualifications
· Fluent in Spanish is not required but is a plus
· Prior experience working in customer service not required but is a plus
· Excellent verbal and written skills (proper grammar is a must)
· Excellent interpersonal skills
· Strong computer, telephone, and technology skills
· Attention to detail, organizational skills, and superior time management skills
· Self-motivated & eager to learn
· Adapt quickly to changing priorities and customer need
· Flexible – must be able to work independently AND with a team daily
