JOB SUMMARY:
A Moving Sales Agent assists customers in planning and booking their relocation services. They provide quotes, explain service options, and address customer concerns to ensure a smooth moving experience. Moving sales representatives also identify potential customers through various channels, like cold calling, referrals, and networking.
KEY RESPONSIBILITIES:
On-site Estimates: Traveling to customer locations to assess the scope of the move, including the amount and type of items, distance, and any special needs.
Quote Generation: Calculating and presenting accurate cost estimates to customers, considering factors like distance, labor, and materials.
Customer Communication: Explaining the estimate details, addressing customer questions, and providing a clear understanding of the move process.
Lead Generation: Proactively seeking new clients through networking, referrals, cold calling and other sales strategies.
Sales and Service: Providing excellent customer service, addressing concerns, and ensuring a positive experience.
Move Coordination: In some cases, coordinating the move logistics, scheduling, and managing the crew, maintain records/sales activity, and follow-ups using CRM system.
SKILLS AND QUALIFICATIONS:
Strong Communication Skills: Ability to explain complex information clearly and concisely to customers.
Sales Experience: Proactive in generating leads and closing sales.
Math and Measurement Skills: Accurately calculating distances, volumes, and other factors for accurate estimates.
Customer Service Skills: Providing a positive and helpful experience for all customers.
Time Management and Organization: Managing multiple leads, schedules, and move logistics.
Familiarity with Moving Procedures: Understanding of packing, loading, and moving techniques.
Computer Skills: Using software to create quotes, manage customer information, and coordinate moves.
