As a Floor Supervisor, you’ll be a pivotal member of our team, overseeing daily operations on the sales floor and supporting both our sales associates and leadership team. You will ensure every customer has an exceptional experience, providing a high standard of service and inspiring our team to create a welcoming, visually appealing environment in line with Salomon’s brand guidelines. You’ll play a key role in driving sales, mentoring team members, and maintaining operational excellence.In this role, you will:Lead Sales & Team Performance: Model exceptional service and sales skills to drive store goals, mentoring associates to foster a positive, high-performing team culture.Deliver an Outstanding Customer Experience: Provide a welcoming, personalized shopping experience while maintaining visual and operational standards that reflect our brand.Support Store Operations: Oversee daily tasks, including inventory, merchandising, and loss prevention, ensuring smooth, efficient store operations.WHAT MAKES THIS A GREAT PLACE TO WORK & PLAY:Community Engagement: Opportunities to engage in the community and with industry partners.Vibrant Work Environment: Be part of a dynamic team in the heart of NYC, surrounded by the latest in outdoor gear and fashion.Career Growth: Access to professional development and growth opportunities within the company.Exclusive Events: Attend exclusive brand events and product launches.Passion for the Outdoors: Work with a team that shares your passion for the outdoors and adventure.ESSENTIAL DUTIES & RESPONSIBILITIESTo perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily:Team Leadership & SupervisionSupport Team Success: Act as a leader on the floor, guiding part-time and seasonal associates to deliver an exceptional customer experience.Mentor & Motivate: Provide coaching and support to enhance team performance and build morale.Support Operational Excellence: Collaborate closely with the Store Manager and Assistant Store Managers to ensure smooth daily operations and help execute action plans for reaching sales targets and KPI goals.Customer ServiceDeliver an Exceptional Experience: Use your advanced customer service skills to engage with customers, address their needs, and offer styling advice that reflects Salomon’s brand.Problem Solver: Handle any customer issues swiftly and professionally, ensuring a positive resolution and lasting impression.Promote Security: Protect company assets by reinforcing and upholding loss prevention procedures among the team.Sales & Visual MerchandisingAchieve Sales Goals: Lead by example in reaching personal and team sales targets, actively motivating the team to do the same.Product Presentation: Assist in maintaining high visual standards, ensuring products are well-displayed, properly priced, and replenished to align with promotions and seasonal updates.Transaction Support: Assist sales associates with transaction processes, ensuring accuracy and efficiency in cash and digital sales.Store OperationsMaintain Cleanliness & Organization: Ensure that the sales floor, fitting rooms, and stock areas are clean, organized, and inviting.Inventory Management: Support back-of-house processes, including inventory tracking, stock organization, and assisting with shipment processing as needed
