Position OverviewThe Systems Administrator (SA) is an essential role on the KIPP NYC Technology team. The SA will be responsible for supporting the Senior System Administrator to deliver best-in-class technology services to the KIPP NYC Region. The Systems Administrator will embrace operational excellence, continuous improvement and innovation. A successful candidate will be able to dive into the details, while meeting the challenge of finding ways to work smarter and more cost-efficiently.This position is based at the KIPP NYC Shared Services Team (SST) office in midtown Manhattan and will travel to the other KIPP NYC schools (Harlem, Bronx, Brooklyn) as needed. The Systems Administrator will report to the Senior System Administrator and will also work closely and collaboratively with their Technology teammates, as well as other Shared Services Teams and school-based Operations Teams to deliver exceptional IT services. The role will also require interactions with external vendors and support services to identify and implement solutions. This is an ideal opportunity for a growth-minded individual to develop and enhance technology tools, systems, and processes to ensure a thriving, successful organization reaches its next level of growth and fulfills its mission.Duties and Responsibilities, including but not limited to:The Systems Administrator will support the Senior Systems Administrator in delivering high-performance, secure, reliable technology infrastructure that supports the organizational strategy. Together, they will be responsible for all day-to-day Technology service delivery and response to requests for support, including: Evaluate and approve Windows Server Update Services (WSUS) patches in tiers (rings)Maintaining server security patchesConfigure network printers and add them to the print servers (Dynamic Host Configuration Protocol (DHCP)reservation + adding /sharing it)Manage DHCP scopesManage DNS Domain Name System (DNS) configurationsManage/Support Content Filtering management (adding/removing/troubleshooting of websites not working or miscategorized)Manage/Support software installation and troubleshootingCreate & maintain script repository (PowerShell / bash / batch)Work with Senior Systems Administrator to create VMsManage renewal of SSL Certs (provide to Senior systems admin for installation)Admin for MDM (JAMF) managementTroubleshoot user account issues (password reset, account lockout, etc)Manage/Support Active Directory maintenance (GPO policies, security groups, etc)Manage/Support administration of intranet site needs (KIPP GO)Manage/Support wireless needs (creating new SSIDs, changing PSK, basic troubleshooting issues)Manage/Support installation / replacing / upgrading hardware as needed (servers, switches, firewall, printers, aps, etc)Develop and maintain system documentation documentationAssist/participate with security audits and vulnerability assessments.L1 support and escalate to senior systems admin as needed
