What You'll DoAdminister Salesforce and Litify including users, profiles, roles, permission sets, security, and licensing.Configure and maintain Flows, validation rules, custom objects, page layouts, record types, reports, dashboards, and automation.Gather business requirements and translate them into scalable Salesforce solutions.Optimize legal workflows and improve operational efficiency using Salesforce best practices.Develop dashboards and KPIs that provide leadership with real-time business insights.Monitor system performance, troubleshoot issues, and resolve user support requests.Maintain data quality, governance, and security standards.Support Salesforce integrations with third-party applications.Coordinate system upgrades, releases, testing, and deployment activities.Create user documentation, SOPs, and training materials.Conduct end-user training and drive Salesforce adoption across departments.Recommend new Salesforce functionality that improves productivity and scalability.Collaborate with IT, Operations, and Leadership on strategic technology initiatives.Performance ExpectationsSuccess in this role will be measured by the ability to:Maintain a highly reliable Salesforce and Litify environment.Improve workflow automation and reduce manual processes.Deliver accurate dashboards and reporting for leadership.Resolve support tickets within established service levels.Maintain high levels of user satisfaction and platform adoption.Improve data quality and system performance.Successfully manage multiple projects while meeting deadlines.
