Centralized Access Rep I, Centralized Scheduling, Daytime Shift, HybridReq #:0000172657Category:Billing/Collections/RegistrationStatus:Full-TimeShift:DayFacility:RWJBarnabas Health Corporate ServicesDepartment:Centralized SchedulingLocation:System Business Office, 2 Crescent Place, Oceanport, NJ 07757Job Summary:The Central Access Representative position plays a key role in the health system, interacting with patients, providers, payers and counterparts involved in each patient's care.Essential Functions:
Perform scheduling, preregistration, insurance and benefits verification, patient payment collection and all other centralized scheduling duties in compliance with customer service standards
The centralized scheduler routinely schedules outpatient testing for all patients where services occur as a scheduled appointment/reoccurring visit
Answering phones efficiently, providing timely and courteous access to the organization.
Meet productivity, quality requirements and service goals as outlined in the performance expectations
Central schedulers are required to consistently demonstrate accuracy of data collection and entry, critical thinking skills, solution oriented interactions and the highest level of customer service
Ensures accuracy in all required demographic, financial, referral/authorization, clinical, and other registration data is accurately scheduled, collected, verified, and communicated as a core competency of this role.
Supports departmental policies, practices, and initiatives in support of patient experience, throughput, safety standards and revenue cycle outcomes.
Functions include scheduling of hospital and physician services for all RWJBH sites, pre-registration/registration, pre-admission/admission, insurance verification, referral coordination, pre-certification, screening for financial counseling, eligibility determination, and pre-service estimate communication and collection of any required copays, deductibles or co-insurances.
Collaborates, communicates and coordinates to create a positive experience through the entire patient access and revenue cycle flow
Job Requirements:
Call Center experience
Customer service experience.
High School Diploma or GED equivalent required within one (1) year of hire.
1+ years of relevant experience in patient access preferred.
Successful completion of all training and orientation programs required
Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at anytime with or without notice.Additional Information:Benefits and Perks:At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.
Paid Time Off (PTO)
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Retirement Plans
Short & Long Term Disability
Life & Accidental Death Insurance
Tuition Reimbursement
Health Care/Dependent Care Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
Choosing RWJBarnabas Health!RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.Equal Opportunity EmployerRWJBarnabas Health is an Equal Opportunity Employer
