Field Tech Support for Mac and PC support - Onsite Contract Role in Paramus, NJ RedStream Technology is seeking a Field Tech Support for a leading medical services provider. This opportunity would support the client’s healthcare testing sites and is an excellent opportunity to work with a growing organization. As a Field Tech Support, you will bring excellent problem-solving skills to the table. You will support the computer hardware and web-based applications of the healthcare testing sites. Your familiarity with deskside and phone support of desktop troubleshooting techniques will come in handy and allow you to succeed.
Daily Responsibilities:
Provide phone support for user application and hardware issues.
Prior experience with providing IT application phone support.
Experience working for a medical service (hospital, pharma, lab, etc.) company is a plus.
Documenting all work and ensuring measures are in place to allow others to pick up support and project work where necessary
General Mac and PC Hardware repair/replacement (new setups, hard drive and memory upgrades, installing Windows, etc.)
Installation and Support of Applications like Office, Adobe Acrobat, Antivirus software, etc.
Microsoft Windows-based Desktop, Laptop, and Mobile Device Administration and Support (i.e. Windows 7, Windows 8, Windows 10 Support)
Computer Peripheral Support (Printers/Scanners/etc.)
Ensuring assigned service desk tasks are kept up to date and that support issues are resolved in a timely manner
Keeping asset and change management systems up to date at all times
Skills and Requirements:
IT Support – hands-on
Windows desktop and application support
Keeping all documentation up to date and accurate
Performing all daily checks consistently and resolving issues
MS Office
Quick learner and a ’can-do’ attitude
A car will be necessary for transportation to the various New York area locations