JOB SUMMARY:The IT Director of Infrastructure Operations is a key leadership role responsible for overseeing the design, implementation, and optimization of Securitas IT infrastructure across the Americas. This position requires a visionary leader with a deep understanding of operations and service delivery, proven experience in managing and leading geographically dispersed teams, and a strategic mindset to align IT initiatives with overall business goals.ESSENTIAL FUNCTIONS: The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. Associates are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein. In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Associates are required to notify superiors upon becoming aware of unsafe working conditions. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives.Strategic Planning, Execution, and Governance: Develop and execute a comprehensive IT infrastructure strategy in alignment with the company's overall strategic objectives. Collaborate with senior leadership to define technology roadmaps, ensuring infrastructure capabilities meet current and future business needs. Ensure infrastructure operations comply with relevant regulatory requirements and industry standards.Team Leadership and Development: Lead a high-performing Service Delivery Management team, fostering a culture of collaboration, innovation, and continuous improvement. Provide mentorship, coaching, and professional development opportunities for team members to enhance their skills and career growth.Infrastructure Design and Implementation: Oversee the design and implementation of scalable, reliable, and secure infrastructure solutions, encompassing on-premises and cloud environments. Ensure the availability, performance, and resilience of critical IT systems and services.Operations Management: Establish and enforce operational policies, procedures, and standards to ensure consistent and efficient infrastructure operations. Monitor and analyze infrastructure performance, identifying areas for improvement and implementing optimization strategies.Vendor Management and Partnerships: Collaborate with vendors, service providers, and technology partners to negotiate contracts, evaluate emerging technologies, and drive innovation. Ensure vendor relationships align with business objectives and deliver value to the organization.Budget Management and Financial Planning: Develop and manage the IT infrastructure budget, ensuring cost-effective utilization of resources. Provide financial forecasts and reports to executive leadership, highlighting key investment areas.MINIMUM QUALIFICATIONS AT ENTRY:Additional qualifications may be specified and receive preference, depending upon the nature of the position. A minimum of 10+ years overall experience with 5+ years proven experience in a senior leadership role overseeing IT infrastructure operations. Deep technical expertise in infrastructure technologies, including but not limited to servers, networks, storage, and cloud services. Strong leadership and people management skills with a demonstrated ability to inspire and lead cross-functional teams. Experience in strategic planning, budget management, and vendor negotiations. In-depth knowledge of cybersecurity principles and best practices. Relevant certifications such as ITIL, PMP, or CISSP are highly desirable.EDUCATION/EXPERIENCE: Bachelor's degree in Information Technology, Computer Science, or a related field; Master's degree is a plus. A minimum of 10+ years overall experience with 5+ years proven experience in a senior leadership role overseeing IT infrastructure operations.COMPETENCIES: (as demonstrated through experience, training, and/or testing): Strong leadership and people management skills with a demonstrated ability to inspire and lead cross-functional teams.WORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS:With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include: Maintaining composure in dealing with executives, clients, prospects, and staff, in group settings and in situations requiring high performance and results. Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey. Handling and being exposed to sensitive and confidential information. Required ability to handle multiple tasks concurrently. Up to 25% travel Occasional lifting and/or moving up to 10 pounds.EOE M/F/Vets/DisabilitiesAbout UsSecuritas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.About the TeamOur Company Mission:Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.Our Values:Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.Integrity:Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.Vigilance:Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.Helpfulness:As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.
