Wyndham Hotels & Resorts is now seeking a Technician, Desktop Support to join our team at the Parsippany - 22 Sylvan Way location in Parsippany, New Jersey.Why Wyndham?By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!The RoleThe Technician, Desktop Support will be responsible for providing technical support to our corporate and remote locations for computers, peripherals, and applications. The Technician, Desktop Support will also interact with other cross functional teams Infrastructure, Telecom & Network Engineering to include but not limited to working on network equipment, telecom and audio/visual systems and procurement of end user hardware and software.What you'll do
Provide desk side and phone support to our local and remote team members while resolving all incidents and moves, add, changes ( MACs) within identified service levels
Perform troubleshooting, analysis and resolve Desktop issues related to hardware, peripherals, applications, and overall system performance
Level 1 Conference Room A/V support
Hands/Feet for Telecom/Networking Engineering configuring/troubleshooting
Reporting and Analytics related to ITSM tickets and work activity
You'll be successful if you have
Excellent Oral and written communication skills
Strong customer service orientation
Must be able to work independently.
Strong problem analysis skills
Strong problem-solving skills
Adaptability
Planning and organizing skills.
Attention to detail.
Stress tolerance.
Required Qualifications/Experience
Current CompTIA A+ certification
Microsoft Support certification required – MCSA, MCSE, MCITP
ITIL v3 Foundations a plus
HDI Desktop Support Technician (HDI-DST) a plus
5- 8 years of experience within the Information Technology field, providing advanced support of desktops, laptops, software and peripherals both locally and remotely.
3- 5 years of experience replacing/installing hardware/software on PC’s locally and remotely.
3- 5 years of experience removing viruses and spyware using various tools
3- 5 years of experience troubleshooting advanced network, applications and printing problems related to PC performance.
3 years of experience mentoring junior level technicians
3- 5 years of experience with various PC imaging technologies
3- 5 years of experience supporting Microsoft PC Operating Systems and Microsoft Office
3-5 years of experience supporting Mac OS X and iOS
COMPANY OVERVIEW:Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.Job Location: Parsippany - 22 Sylvan Way, 22 Sylvan Way, Parsippany, New Jersey 07054Employment Status: Full-time
