Job Description:About Our Organization:Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).About the RoleAs part of our busy AME Credit Control Team, we are looking for a candidate with collections experience, who learns quickly in a friendly but busy environment. Our Collections Team believes teamwork and developing strong relationships with internal and external stakeholders is important in this role. You will report to the AME Collections Supervisor based in our Princeton, New Jersey Office.You Will:
Work closely and support the Supervisor on the daily cash collections task.
Provide support and analysis to the regional Supervisor on regional or cross regional projects or reporting.
Show positive and efficient attitudes and initiatives along with a problem-solving approach when facing issues.
Be responsible for a collections project or process to facilitate the effectiveness and efficiency of the Collections department.
Proactively apply collections strategies to reduce the DSO while collecting all past due invoices.
Identify and recommend opportunities for improvement in existing procedures and processes along with recommending relevant solutions and strategies for identified problematic customers or regions.
Build customer relationships through phone calls and emails to establish good communication and anticipate any risk of late payment or disputes.
Maintain client confidentiality and always deliver a consistent professional level of customer service.
Build and maintain strong relationships with all internal stakeholders such as Sales, Dispute, Billing, AR, Customer Service Teams to ensure issues and queries are addressed and resolved promptly.
Identify and report any potential risk as early on as possible related to specific client, industry, country, regions or to your Collections Supervisor.
Maintain regular detailed notes and client information in our Collections tool.
Inform sales representatives and Collections Supervisor of significant changes in account status in a timely and professional manner.
Act in compliance with the company and team policies, goals, and procedures, along with Sarbanes-Oxley (SOX Compliance) requirements.
Meet the monthly forecasting and cash collections targets.
Work with our Accounts Receivables Team (AR) to ensure timely and accurate allocation of cash received.
Perform other responsibilities assigned by Management.
You Have:
Minimum 2-4 years' experience in a busy credit control department
SAP knowledge preferred but not essential
Good Excel skills is a plus
Analytical skills
Organizational skills to to manage priorities
Excellent communication skills
Our Benefits
Comprehensive Healthcare Plans
Paid Time Off
Retirement Plans
Comprehensive Medical, Dental and Vision Insurance Plans
Education Benefits
Paid Maternity and Paternity Leave
Family Care Benefits
Commuter Transit Program
Subscription Discounts
Employee Referral Program
Learn more about all our US benefits#LI-HybridReasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.Business Area: Dow Jones - FinanceJob Category: FinanceUnion Status:Union rolePay Range: $65,000 - $80,000We recognize that attracting the best talent is key to our strategy and success as a company.As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates.The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforceSince 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.Req ID: 44116
