Duties and Responsibilities:
Advocates, informs, and educates beneficiaries on services, self-management techniques, and health benefits.
Conducts assessments to identify barriers and opportunities for intervention.
Generates referrals to providers, community-based resources, and appropriate services and other resources to assist and maintain of successful health outcomes.
Liaise between service providers such as doctors, social workers, discharge planners, and community-based service providers to ensure care is coordinated and care needs are adequately addressed.
Coordinates and facilitates with the multi-disciplinary health care team as necessary and ensures treatment is person-centered and maximizes member health outcomes.
Assists in identifying opportunities for alternative care options based on member needs and assessments.
Contributes to corporate goals through ongoing execution of member care needs.
Documents all encounters with providers, members, and vendors in the appropriate system in accordance with internal and established documentation procedures; follows up as needed.
Occasional overtime as necessary.
Additional duties as assigned.
Minimum Qualifications:
NYS RN or
LCSW, LMSW, LMFT, LMHC, LPC, licensed psychologist (any state)(3 years of work experience in a mental/behavioral health or addictions setting)
Preferred Qualifications:
Strong interpersonal and assessment skills, especially the ability to relate well with seniors, their families, and community care providers, along with demonstrated ability to handle rapidly changing situations.
Fluency in Spanish, Korean, Mandarin, or Cantonese.
Knowledge and experience with the current community health practices for the frail adult population and cognitive impaired seniors.
Experience managing member information in a shared network environment using paperless database modules and archival systems.
Experience and knowledge of the relevant product line
Relevant work experience preferably as a Care Manager
Demonstrated ability to manage large caseloads and effectively work in a fast-paced environment
Proficient with simultaneously navigating the Internet and multi-tasking with multiple electronic documentation systems
Experience usingMicrosoft Excel with the ability to edit, search, sort/filter and other Microsoft and PHI systems
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
