Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?Join us-Where your Career is a Force for Good!Job Description:WHY CHOOSE US? As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.At the American Red Cross, your uniqueness can shine! We are currently seeking a (Remote) Training Content and Curriculum Specialist. This position is open to anyone within the United States. You must be available to work in the Eastern Standard time zone. WHAT YOU NEED TO KNOW Reporting to the Manager, Program Management, the Training Content and Curriculum Specialist is responsible for designing customer-service-related training content and curriculum used in new hire training, refresher training and new training and promotional offerings for Servicing Agents who handle Red Cross Training Services' customer inquiries (voice, email and chat) related to: account maintenance, aquatics, class registrations, class logistics, billing, training certifications, course record entry, instructor bridging and Red Cross Learning Center troubleshooting support. This position will also develop sales-related training content and curriculum using in new hire training, refresher training and new promotional trainings for TeleSales Specialists who sell Red Cross training classes and products to consumers and small business customers. This position is also responsible for understanding all Salesforce.com customer service and/or sales processes. WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities): Design new hire training and refresher training content and curriculum for Servicing Agents and TeleSales SpecialistsDesign and develop new training content and curriculum for Servicing Agents and TeleSales Specialists (e.g. new products, promotions, soft skills, selling skills, etc.) Write effective learning objectives and apply recognized instructional design methodologies for adult learning and knowledge transfer. Develop and maintain all training content and materials on platform(s) that Customer Service/TeleSales Trainer and QA Manager and learners will be able to access for training delivery. Build a deep understanding of all new and existing customer service and sales processes and product offerings. Track all customer service and/or sales process changes and ensure all changes have been incorporated in training curricula. Standard Schedule: Monday- Friday Standard business hours. The salary range for this position is $54,504-$72,672. Note that the American Red Cross sets salary ranges aligned to a specific geographic location in which the work is performed. The stated salary range in this posting is an average. The specific salary information will be shared at the time of phone screening based upon your location and qualifications. This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded. WHAT YOU NEED TO SUCCEED: Education: Bachelor's degree required. Experience: Minimum 3 years related experience required. Experience writing customer service training content for training curriculum. Experience writing sales training content for training curriculum. Experience translating process and system documentation into training. Skills & Abilities: Knowledge of adult learning and instructional design principles. Experience updating Salesforce.com Knowledge documents. Knowledge about call-center operations and training a plus. Experience creating online learning. Knowledge of Articulate a plus. Proficient with Microsoft Office Suite or related software Ability to problem solve and work in fast-paced environment Attention to detail Demonstrate strong communication skills, both verbal and written. Driven project management and organizational skillsPhysical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee must be able to use fingers to grasp, move and manipulate small objects. The employee must use the stomach and lower back muscles to support the body for long periods without getting tired. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee must have the ability to speak clearly so listeners can understand and understand the speech of another person. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified . WHAT WILL GIVE YOU THE COMPETITIVE EDGE: Experience with Articulate, and Salesforce is a plus BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. Medical, Dental Vision plans Health Spending Accounts & Flexible Spending Accounts PTO + Holidays 401K with 5% match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognitionApply now! Joining our team will provide you with the opportunity to make a difference every day.The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering?Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.To view the EEOC Summary of Rights, click here: Summary of Rights
