Greet all customers with warmth, confidence, and professionalism.Ask open-ended questions to understand customer needs.Recommend and locate suitable products, staying up to date on current collections and trends.Share information about in-store promotions and loyalty benefits.Handle cash and card transactions accurately.Maintain a high standard of store presentation and cleanliness.Support replenishment and ensure the shop floor is ready for trading each day.Deliver consistent, high-level customer service in line with the Flannels brand.Actively offer add-ons and alternative product suggestions where appropriate.Ensure full compliance with all Flannels policies and procedures.
