The Operational Excellence Manager will play a pivotal role in shaping and executing strategic initiatives within Guzman y Gomez. From ideation to national rollout, you will collaborate with internal and external stakeholders to integrate operational excellence into every facet of our projects, fostering a culture of continuous improvement and innovation.What you can expect in the role:Serve as a subject matter expert in all systems utilised in our restaurants, including inventory, POS, time & attendance and digital platformsPrioritise and execute solution and innovation projects to achieve positive business outcomes, collaborating closely with key stakeholdersAssess and communicate the financial impacts of operational trials to relevant departmentsMaintain a comprehensive understanding of daily restaurant operations and schedule regular visits for insights and feedbackEngage collaboratively with franchisees, managers and crew to identify opportunities for improvement and prioritise trial/adjustment initiativesSupport the rollout of projects within established timelines and budgets, considering operational impactsCoordinate training and communication materials associated with projects and change managementActively support field operations teams in implementing new changes and seeking feedback for continuous improvementExecute the communication and implementation of the strategic plan in a timely and efficient mannerYou’ll enjoy the role if you have:Experience as an Area Manager, Operations Manager or similar role in Quick Service Restaurants, Hospitality or Food and BeverageExcellent communication skills, both written and verbalHigh level of stakeholder management skillsProject Management experience (highly desirable)Excellent problem solving and influencing skillsBenefitsWe’re incredibly proud of our amazing people and always have each other’s backs. Whether you’re working in restaurant, at our Hola Central head office or as one of our partners, we are so passionate about living our values every single day.These are just some of the benefits that come with working at GYG:Hybrid work environment 1 day WFH p/week5 weeks annual leave as part of 'Love Ya Leave' policy$100 phone allowance p/monthCareer growth – Australia and internationallyOpportunity to become a franchiseeAnnual bonus schemePaid parental leaveGYG gift voucherReady to join the team? Apply now to start the conversation
