As Assistant Guest Relations & Luxury Club Manager, you will champion personalised service, create meaningful guest connections and lead the day-to-day operations of our exclusive lounge - Club Millésime. Your passion for luxury hospitality will help transform memorable stays into lasting guest loyalty.
You will: Curate exceptional experiences for VIP, Club Millésime and loyalty guests.Build genuine guest relationships and personalise every stage of the guest journey.Lead service recovery with confidence, empathy and professionalism.Inspire and support the Club Millésime team to deliver luxury service at every touchpoint.Partner with teams across the hotel to create seamless and memorable stays.Champion guest feedback, quality standards and brand excellence.Support the operational success of Club Millésime through effective leadership and planning.Act as a visible ambassador for the Hotel, fostering a culture of warmth, elegance and genuine hospitality.
