As a member of our CRM Sales team, you will play a key role in our future success. CRM & Industry Solutions is a rapidly growing focus area for ServiceNow, and you will help drive that growth with support from the business unit and executive team. ServiceNow is seeking a CRM Account Executive who is a customer-facing domain expert and creates innovative business solutions with our customers in the high tech and media sector. You will oversee market success for ServiceNow’s CRM & Industry solutions. These products are built on our industry-aligned, market-leading Service Management platform and give enterprises a single source of truth, so processes run on consistent information. What you will do: The CRM Account Executive builds client relationships while meeting quarterly and annual sales quotas in an assigned territory. Develop a sales strategy for your territory, including a target prospect list and regional sales plan Arrange and lead initial executive and CxO discussions and positioning meetings, working closely with your Solution Consulting counterpart to deliver “art of the possible” demonstrations of ServiceNow’s CRM solutions Manage the sales process through to opportunity close Manage ongoing accounts to ensure customer satisfaction and identify additional revenue opportunities Support regional ServiceNow partner channels to deliver an effective customer experience Use internal tools to manage leads and produce accurate forecasts, territory plans, and goals Research prospects and accounts using CRM data, social media, search engines, and AI tools Occasional travel for training or meetings may be required How you work: You are a go-getter and a hunter who creates opportunity rather than waiting for it. You are comfortable picking up the phone to open doors, and you bring original ideas and a clear point of view to every account. You are a creator, not an aggregator: you build the pipeline and the strategy yourself. 
