What You'll Do Shape Product Strategy and Direction Develop product strategies and roadmap priorities that support Cuscal's growth ambitions. Translate customer needs, market opportunities, and business objectives into clear product outcomes. Identify opportunities to expand acquiring capabilities, payment acceptance methods and value-added services. Monitor industry trends, competitor activity and emerging technologies to inform product direction. Drive Discovery and Customer Understanding Lead discovery activities with clients, partners, vendors and internal stakeholders to identify problems and validate opportunities. Facilitate workshops, requirements gathering sessions and collaborative discussions to shape product outcomes. Develop a deep understanding of customer needs, market dynamics and industry challenges. Balance customer value, commercial outcomes, technical considerations and operational requirements when making product decisions. Understand and Shape Payments Technology Develop a strong understanding of Cuscal acquiring platforms, payment acceptance technologies and payments infrastructure to build a next-generation technology stack. Work closely with engineering teams, processors, vendors and technology partners to evaluate opportunities and shape product direction. Participate in discovery and solution design discussions involving payment flows, integrations, payment acceptance technologies and acquiring platforms. Understand how technology decisions impact customer outcomes, commercial performance, operational effectiveness and scalability. Help translate complex technology concepts into clear customer and commercial value propositions. Deliver Commercial Outcomes Drive growth, adoption and expansion across acquiring products and capabilities. Build business cases and contribute to investment prioritisation decisions. Support strategic client engagements, commercial discussions, and partnership opportunities. Identify new market segments and emerging payment opportunities that can create value for Cuscal and its clients. Influence and Collaborate Across Teams Work closely with Product managers and Product owners, Engineering, Architecture, Delivery, Operations, Risk and Commercial teams. Partner with delivery-focused product owners to ensure product outcomes are successfully executed. Build alignment across stakeholders and influence decisions without relying on formal authority. Navigate complex environments with confidence, ownership and a focus on outcomes. Tell Compelling Product Stories Develop clear, credible and compelling product narratives. Partner with Product Marketing and client-facing teams to support go-to-market activities. Represent Cuscal's acquiring capabilities with clients, partners and industry stakeholders. Help strengthen Cuscal's market presence as the Acquiring business continues to scale. 
