Content Intelligence Specialist - Medical Device Business Services, Inc. - 2406173124WDescriptionMedical Device Business Services, part of the Johnson & Johnson family, is currently recruiting for a Content Intelligence Specialist . The preferred location for this role is Raritan, NJ but remote options will be considered on a case by case basis. Please note: a preferred candidate has already been identified however all applications will be considered.About Johnson & JohnsonAt Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.The Content Intelligence Specialist, WW Promotional Integrity, has a critical role within Medical Technologies, ensuring that through our compliance processes and technology, we safeguard against off-label promotion, communicate safe and effective use of our products, and maintain the integrity of our brands.You will be the Content Intelligence Specialist for a platform that will manage the lifecycle of our content digital assets that is used internally with employees and externally with customers, specifically for the full Copy Review Lifecycle (Create, Approve, Publish, Measure, Sunset).The Content Intelligence Specialist (CIS) will implement the strategic roadmap & critical requirements, set by the Product Owner, of the various technologies in partnership with the technical support teams. The CIS will manage the creation, development & execution of critical reports, user support tools, and business requirements to streamline user experience & gain insights into areas for improvement. The CIS will be the connection point for all areas of reporting, IRIS support, user onboarding/maintenance, and various end user support tools utilizing Agile processes to prioritize and implement a robust report/metric/user experience backlog.The CIS will be responsible for shaping, exploring & benchmarking best-in-class capabilities internally/externally, drive proof of concept capabilities to innovate solutions for the various pain points & future state opportunity areas including new approaches, processes, procedures, and integration to support user onboarding/profile maintenance.Additionally, the CIS will define, develop, own, support & oversee the report/IRIS/WhatFix/SharePoint/Monday.com backlogs. This will include uncovering opportunities for continuous process improvement based on data driven metrics and continued customer feedback.Content Intelligence Specialist Responsibilities Include, but are not limited to:
Product Lead for WhatFix – manage backlog, develop code, bring innovation to JNJ via WhatFix offerings. Based on WhatFix analytics, work with the development team to streamline, improve, and enhance the end user experience in Aprimo
Product Manager of the AMP SharePoint – manage backlog, design to fit needs of the globe by working with global users, implement CPI on an ongoing basis, innovate as needed
Product Manager for D&A for AMP – work with Aprimo to design, develop, release, and enhance all metrics that are needed for the Copy Review process.
Analyze the metrics on a regular basis to dig deeper and determine root causes and areas of improvement and/or additional metrics needed
Partner with Lead BA to understand the BA world and become proficient in JIRA, story writing, and backlog grooming; will serve as the backup BA as needed
Managing the onboarding process for all users globally, this includes process work and improvements; connect to various LMS’s, connect to JJEDs, reduce manual intervention by various teams
Manage the AMP IRIS queue: Ensure queues are set up properly, add, edit, reconfigure metadata as needed and processes/technology changes
Become proficient in Monday.com and MS Forms to ensure all feedback is being captured and addressed
Oversee 1-3 direct / matrix Business Analysists
The base pay range for this position is $105,000 to $160,000 based on experience . The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis.Employees may be eligible to participate in Company employee benefit programs such as health insurance, savings plan, pension plan, disability plan, vacation pay, sick time, holiday pay, and work, personal and family time off in accordance with the terms of the applicable plans. Additional information can be found through the link below.QualificationsQualifications :
Minimum of a Bachelor’s degree in computer science, engineering, business administration or related is required, with a minimum of 6 years of related experience required, e.g. on an Agile Team (depending on seniority and context of role).
Genuine passion for business solutions, understanding how things work and for applying technology to bring value to businesses/customers. (depending on context of role).
Able to prioritize requirements and to present ideas in business and non-technical language.
Big picture mindset with the ability to zoom in and out of details, balancing both technical and strategic demands.
Capable to gather and understand demand as well as to write and approve user stories.
Prioritization in complex environments and sequencing work.
Establishing and targeting objectives with the agile team based on stories and features to be delivered.
Servant Leadership, leading the team by example, by actions as well as by words. They must possess all aspects of leadership: confidence in honest communication and the courage to say 'no' to team stakeholders keeping track of the scope and objectives of the immediate team.
Leading the prioritization of the stories within their Agile team in conjunction with priorities across the Agile Release Train and organization.
The ability to lead the teams by example and be willing to get involved when needed.
Analytical and creative skills are a required to shape incremental product delivery in vertical slices.
Ability to pivot thought processes toward a new direction with little notice in a frequently changing environment.
Strong capability to prioritize / re-prioritize work ensuring there is no degradation in performance or quality of delivery.
Extremely strong multi-tasking abilities and comfortability working in a predominantly matrixed environment.
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com .This job posting is anticipated to close on 3/11/2024. The Company may however extend this time-period, in which case the posting will remain available on https://www.careers.jnj.com to accept additional applications.Primary Location NA-US-New Jersey-RaritanOther Locations NA-United StatesOrganization Medical Device Business Services, Inc (6029)Job Function Technical Product ManagementReq ID: 2406173124W
