Title: Coordinator Process SpecialistDivision & Department: Education OperationsStatus: Temporary Full-Time HourlyReports to: Director of OperationsLocation: Remote – Anywhere in the contiguous USWage: $17.00/hourJob SummaryThe primary role of the Coordinator Process Specialist is to provide logistics support to the Client Services Team. This is a temporary full-time role working 40 hours per week. Provides logistics support for our Client Engagement Coordinators, their sales teams and clients.Essential Job Functions
Accurately enter information into FranklinCovey systems in a timely manner
Send and receive client communications regarding ongoing events utilizing FranklinCovey templates.
Maintain facilitator database for workshop and post-workshop processes.
Provide support to CEC team for customer requests for “vendor forms” and client specific information requests
Support the issuing and return of contracts and intellectual property licenses in a timely manner.
Maintain Salesforce/Google Drive filing system for job related paperwork.
Basic Qualifications
Experience in a customer service, logistics, operations, and/or K-12 education role.
Preferred Skills & Experience
Self-motivated and able to work well independently.
Willingness to work as part of a team, help others and ask for help as needed
Outstanding work ethic
Positive customer service mindset
Mindset to take responsibility and see tasks to closure.
Organization skills with high attention to detail
Computer proficiency in Microsoft and Google Suite
Prefer CRM experience with SFDC
Exceptional written and verbal communication skill.
Location in the contiguous US
#LI-Remote#LI-MG1Company InformationFranklin Covey Co. (NYSE: FC) is a global, public company, specializing in organizational performance improvement. We help organizations achieve results that require lasting changes in human behavior. Our world-class solutions enable greatness in individuals, teams and organizations and are accessible through the FranklinCovey All Access Pass® available in multiple modalities and in 21 languages. Clients have included the Fortune 100, Fortune 500, thousands of small- and mid-sized businesses, numerous government entities, and educational institutions. FranklinCovey executes over 15,000 client engagements each year reaching into 160 countries and territories. Our mission statement is “We enable greatness in people and organizations everywhere”. We fulfill this mission by hiring “Achievers with Heart”.Visit our website at franklincovey.com for more information regarding our organization.Please visit franklincoveybenefits.com for a complete US benefits overview. Benefits may include medical, dental, or vision insurance, HSA, PTO, 401(k), holiday pay, employee stock purchasing options, or other benefits. Please visit https://franklincoveybenefits.com/enroll/ to best determine eligibility.FranklinCovey is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.Please visit https://www.franklincovey.com/careers/notices-and-provisions/ for the following:
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Notice and Pay Transparency Nondiscrimination Provision
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