Vacancy expired!
Salesforce Business Analyst
Duration 6+ months
Client is in the consumer products field and they are located near Trenton, NJ. They are requiring this person to be on-site in a hybrid mode (2-3 days a week) from day one.
Phone and Skype
Job Description:-
This is a BA role, not a Developer. The Salesforce Service Cloud experience is very important.
Position Summary
Client has an immediate need for a Salesforce Business Analyst. The ideal candidate will have 7+ years of BA experience, be well versed with Salesforce Service Cloud, and have excellent communication skills.
Job Duties & Responsibilities:
Effectively communicate with internal/external stakeholders
Act as liaison between business users, vendors, and IT counterparts to capture functional requirements
Lead user acceptance testing activities to ensure the solution meets business requirements and new functionality/enhancements do not adversely affect existing functionality
Engage in all phases of project to ensure that the Salesforce Service Cloud solution meets all business requirements based on Functional Specifications
Examine issues both strategic and analytically, challenging and proposing alternative solutions where applicable
Required Skills & Experience:
7+ years of BA experience
Solid background in consumer engagement operations and technology (specifically Salesforce Service Cloud, Techsee, Genesys, Social Cloud), with strong emphasis in analyzing and troubleshooting setup, configuration, and integration issues
Experience in a Salesforce Business Analyst function, specifically with hands-on experience with Service Cloud and other consumer engagement technologies
Ability to be well organized and handle multiple priorities in a fast paced and team-oriented environment
Excellent interpersonal, problem solving, and analytical skills.
Preferred Skills & Experience:
Experience with ITIL processes including SDLC documentation in a regulated environment including change management, system validation, 21 CFR Part 11, IOQ, IQ, PQ, and HPQC documentation and testing
Experience in Contact Center, Customer Service and/or Field Service Lightning experience a plus
Experience working within CPG or manufacturing industry
Regards,
Mayank
Xchange Software Inc.
10 Austin Avenue, 2nd Floor | Iselin, NJ 08830
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