Application Analyst IVReq #:0000171102Category:Information Systems and ITStatus:Full-TimeShift:DayFacility:RWJBarnabas Health Corporate ServicesDepartment:IT&S Medical Group SupportLocation:SBC Corporation, 95 Old Short Hills Road, West Orange, NJ 07052Job Overview:The Application Analyst IV is primarily responsible for supporting the design and build of the designated application. As an expert level analyst, they serve as resource for the other Analyst staff as well as operations and other customers. They work independently and ensure the prioritization of build, testing and projects as established by management are maintained and executed. The Application Analyst IV is responsible for the installation, upgrades and the configuration of the application. The Application Analyst IV takes on more of the complex coordination of customer support activities. The Application Analyst IV creates the test scripts for the application, executes the test scripts, and documents all test outcomes, including advanced troubleshooting skills and support these activities apply to implementation, upgrade, and maintenance initiatives. The Application Analyst IV is responsible for addressing customer or build issues, recommending mitigation plans and escalating more complex issues above their knowledge base. The Application Analyst IV also provides on-call support for the application through go-live and ongoing maintenance period.Qualifications:Required:
5+ years of relevant work experience
Associate s degree
Demonstrated ability to support and develop the application and mentor others
Knowledge of current clinical (or financial) system workflows and processes
Ability to handle complex work independently
Preferred:
6+ years prior system build experience
2+ years of relevant experience functioning in a leadership capacity with leading teams and workgroups
Bachelor s degree or equivalent years of relevant work experience
knowledge of current clinical (or financial) system workflows and processes
Licenses and Certifications:Minimum: Certification in specified application as applicable;Applicant is expected to maintain certification as current by completing New Version Training (NVT), as applicable.For certain clinical applications, clinical licensure is preferred and may be required as specified in Job AidEssential Functions:The Application Analyst IV is the primary support for the assigned application(s). In addition to the duties discussed in the Role Description, the Analyst is responsible for the following:1) Executing Application Design and Build:Designing and building the related applicationCoordinates with Operations to optimize the design of the application s capabilities and workflowsUtilizes external resources for best practice builds and solutionsPerforming a thorough review of all Foundation Build and operational requested content and workflows for applicationInvestigates, documents, and evaluates current state workflows as it pertains to build and offers technology solutions for workflow enhancements in collaboration with analyst peers, training staff and other stakeholders.Building data fields, screens, templates, and customer-defined functionality, as requiredCollaborates with the training team and others to ensure alignment between the proposed training curriculum and the system build.Oversees and/or performs analysis of necessary application modificationsTakes initiative to offer solutions to complex issues research performedFollowing build standards and maintaining synchronization between environments in collaboration with environment teamWorks with minimal to no supervision, demonstrates initiative and demonstrates self-directionActs as a resource for all analysts on the teamIdentifies topics for Change Readiness demo s and creates documentation2) Application Support:Providing go-live support for customers on new applications, including functionalityProviding on-call support for application through go-live and post go-liveRepresenting application in Integrated Area WorkgroupsPossesses expert knowledge of subject matterCollaborates with customers, informatics on enhancement request requirementsSupporting continuous documentation of system modifications and updatesHandles complex issuesAssists Application Manager/Lead in Service Now ticket triage and assessment.In conjunction with Application Lead and Manager, manages Service Now ticket SLA sTakes initiative to problem solve within job scopeShares knowledge functions as a mentor for staffValidates work performed by newly certified or new work by level 1 & 2 Analysts as requiredKeeps knowledge of industry trends, application enhancement and future impact to enterprise3) Documentation and Communication:Maintaining continued ticket communication with customers ongoing and with closing incident, catalog and enhancement tickets Must include details in ticket resolution/closing.Contacting the customer regarding ticket resolution if resolved or unable to fill request.Logging decisions and issues/risks in trackers during build/projectsSupporting application governance needs, including development of business case for decisionsMaintaining version control of workflows, issues/risks log, and decisions trackerSupervising basic issues and roadblocks, escalating issues as neededCommunicating with supervisors to determine necessary escalationsPresents oral and written communication to project teamExcellent presentation skills4) Project Management:Recommending areas for process improvementDevelops future state materialsProject manages large and integrated itemsFollowing the process for identification, tracking, resolution, and closure of all issuesEnsures that the team follows change control processes according to policyCollaborates with team members across the department as well as operational staffDevelops test scripts and new systems, complying with version upgrades and system modificationsOther Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Additional Information:Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Benefits and Perks:At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.
Paid Time Off (PTO)
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Retirement Plans
Short & Long Term Disability
Life & Accidental Death Insurance
Tuition Reimbursement
Health Care/Dependent Care Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
Choosing RWJBarnabas Health!RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.Equal Opportunity EmployerRWJBarnabas Health is an Equal Opportunity Employer
