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At COIT we only hire the best. If you're looking to work for the leading cleaning services company where new ideas are encouraged and listened to, a company with a track record of rewarding employees and internal promotion, we want you to apply. We're looking for honest, reliable people with a strong desire to learn.
Job Type:
Full-time (No evening hours) Monday - Fri 8 am - 5:30 pm and Wednesdays 8 am -12 pm
Desired Education Level:
High School graduate or equivalent
Experience:
Looking for a full time CSR with excellent communication skills and customer service experience. Looking for a superstar on the phone who is genuinely excited to help customers. Someone who is patient, empathetic, and passionately communicative. Problem-solving skills are also a plus. We are looking for someone who is confident at troubleshooting and willing to investigate if they don't have enough information to help a customer.
Requirements:
-Excellent communication skills
-Ability to multi-task
-Excellent problem solving skills
-Self motivated individual with pleasant telephone demeanor
-CSR must fully present services and products and obtain accurate order information from customer.
-CSR must also be able to use e-mail and chat to communicate with customers and perform various other office tasks.
-Ability to recognize and rectify problems
-Basic mathematics skills
Essential Job Functions:
-Customer Service Representatives are primarily responsible for answering inbound customer telephone calls to schedule carpet cleaning and related services.
-Provides prompt and professional service to all customers. This includes being polite, courteous and respectful.
-Follows telephone script as prescribed by company
-Makes follow up calls to customers in order to re-solicit business
-Demonstrates professional knowledge of all company products and services.
-Determines customer requirements and can effectively explain cleaning procedures to customer.
-Asks customers for additional business (such as fabric guard, upholstery cleaning, etc.)
Other Duties:
- Maintain a high level of personal grooming and appearance.
- Meet company standards for attendance and punctuality.
- Maintain effective working relationships at all levels of the company, including other departments and outside staff.
- Attend training meetings as required.
- Perform all other duties as assigned.
Please email your resume.
