We are seeking call center customer service agents. You will serve as the first point of contact for customers who need assistance with our client's products and/or services. Duties include answering customer calls, responding to emails, and resolving customer issues. This is a remote position and will need to have a secured location within home or area free of distractions and accompanying noises.
Requirements:
-Must provide proof of education (diploma, G.E.D., college, or trade school accreditation, etc.) to be considered for this position.
-Need to be tech-savvy and have above-average computer skills.
-Must be available to work 100% remotely on a permanent schedule.
-Certain lines of business are open seven days a week 8 AM-8 PM so schedules are staggered to accommodate our business needs.
-Training schedule is 9 AM-5:30 PM, M-F. After training, work schedule will be scheduled accordingly to fit company hours of operation.
-First day of training is in person (all day) - 5 weeks virtual - 2 weeks of nesting.
-Will need to have internet speed of at least 10mbps - no satellite internet.
-Will need to pass all background checks, verifications and drug test.
-Covid vaccination proof preferred but not required.
Responsibilities:
-Manage large amounts of inbound and outbound calls in a timely manner.
-Follow communication “scripts” when handling different topics.
-Review customer accounts, providing updates and information.
-Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
-Guide callers through troubleshooting, navigating the company site or using apps.
-Build sustainable relationships and engage customers by taking the extra mile.
-Keep records of all conversations in our call center database in a comprehensible way.
-Meet personal/team qualitative and quantitative targets.
-Understand and execute company values and mission.
-It is strongly encouraged for candidates to achieve 100% attendance as missing any days will put them behind.
-Must have quiet remote work area in home.
If you feel like you qualify and are an individual with a passion for providing exceptional customer service, we would love to hear from you. Apply now to join our team as a Customer Service Representative! For more opportunities visit our website at abq.snelling.com.
Job Type: Full-time
Pay: $16.00 per hour
Expected hours: 40 per week
