Description Robert Half is seeking a Desktop Support Technician for a New Mexico based Government services organization. This position is 100% onsite, located in Albuquerque, New MexicoThis is a mid-level position in the Corporate IT department. The Desktop support technician will work alongside other technical support staff to administer all aspects of the LAN operating environment. Under limited supervision, the qualified candidate will assist users with day-to-day problems by troubleshooting problems occurring in programs or systems.o Provide desktop support and technical assistance to end users on a variety of issues.o Take ownership managing and supporting a small Windows server environment.o Independently identify, research, and resolve technical problems.o Troubleshoot PC hardware and software issues.o Set up and maintain user accounts.o Manage file, print, and license servers.o Administer and monitor data backups.o Monitor and apply security patches and updates in a timely manner.o Document and maintain IT related procedures.o Maintain inventory and licensing records for hardware and software acquisitions.Requirements Interviews are currently being conducted, for immediate consideration please applyThe successful Desktop Support technician will have:o Minimum of five (5) years of relevant experience, experience supporting desktops/laptops and servers; specifically, with systems running Windows 10, Server 2016 on a Windows network, including printers and other peripherals. (Education may be counted in lieu of experience, one year of college is equivalent to two years of experience).o Experience supporting an array of applications on Windows operating systems including, Microsoft Office, SharePoint, email, VPN clients, firewalls, disk encryption, and antivirus software.o Microsoft Active Directory administration experienceo Experience troubleshooting and repairing hardware and network problems in virtual and physical environments.o Must be customer service focused and have excellent time management skills.o Must be detail-oriented, proactive, well organized, and have ability to prioritize work.o Work collaboratively with team members, and on an individual basiso Requires ability to:Communicate effectively (both verbal and written)Preferenceso Experience with Windows Server 2016 and aboveo Experience with Microsoft 365 office applicationso Experience with Veeam backup softwareo Experience with Linux HPC systemso Knowledge of Cisco VoIP phone administrationo Experience with VMWare vSphere virtualization and administrationo MCSE, A+, Net+, Security+ certificationso Understanding of IT security best practicesBackground required prior to employmento Ability to obtain a security clearance, which includes US citizenshipTechnology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
