Provide first and second-line IT support to end users, ensuring a seamless and high-quality workplace experience.Diagnose and resolve hardware, software, mobility, and connectivity issues across a modern digital workplace environment.Manage the installation, configuration, relocation, and lifecycle of IT equipment, including workstations, peripherals, and mobile devices.Support Microsoft-based environments, including Windows, Microsoft 365, Teams, collaboration tools, and mobile technologies.Act as a trusted point of contact for users, delivering responsive support and excellent customer service.Coordinate hardware deployments, replacements, upgrades, and asset management activities.Monitor, track, and follow up on incidents and service requests to ensure timely resolution and user satisfaction.Contribute to workplace infrastructure projects, office moves, technology refresh programs, and continuous improvement initiatives.Maintain accurate inventory records and ensure proper management of IT assets and spare parts.Collaborate with internal IT teams and external partners to continuously enhance services and user experience.
