The Implementation Specialist, Mexico, will be responsible for deploying Shiji’s POS solutions for enterprise customers within the Americas region. This role involves executing technical tasks such as hardware installation, system configuration, upgrades, basic troubleshooting, and user training, all under the guidance of senior team members. The Specialist will ensure seamless installations, address customer needs, and provide post-implementation support to deliver a smooth and successful "go-live" experience.What You’ll Do:Execute end-to-end Food & Beverage (F&B) POS implementation projects remotely or on-site within the Americas region by understanding user requirements, installing hardware such as servers, workstations, and printers, and other various implementation activities such as: configuring systems, testing connectivity, ensuring proper cable setup to support seamless system installation and a smooth customer transition.Provide user training on-site or remotely to ensure customers can effectively operate the POS system, helping to increase user adoption and reduce operational disruptions.Perform POS version upgrades either remotely or on site, ensuring minimal disruption to customer operations.Report and escalate critical issues and functional requests from customers to appropriate internal teams, including Product and Development, and follow through to ensure timely resolution.Troubleshoot and provide guidance to operational and application related customer inquiries during implementations, offering consultative support to ensure a successful deployment.Deliver remote support post-implementation to assist customers with system usage ensuring smooth ongoing operations.Prepare and submit daily project reports and upon project completion, maintain accurate and up-to-date records of implementation activities and outcomes.Attend and participate in scheduled internal training to remain current on new product developments and current POS system functionalities. 
