WHAT DOES A VP, EXPERIENCE STRATEGY DO?The Vice President, Experience Strategy leads a high-performing team in developing data-driven, omnichannel experiences for patient and physician audiences across varied markets. This individual will drive cross-disciplinary collaboration to design and implement innovative customer experiences that build enduring relationships and provide a competitive edge. VP, Experience Strategy has a proven track record of leveraging advanced technology stacks and data analytics to deliver personalized, impactful solutions.Set a vision for experience transformation, drawing inspiration from best-in-class companies within pharma and outsideCreate vital relationships internally and externally to capitalize on business opportunitiesDemonstrate an understanding of financials and ownership of team utilization and billabilityIdentify and address critical moments and barriers in the customer journey by authoring Omnichannel Plans and running cross-disciplinary workshopsPartner with Analytics to iterate and optimize the Omnichannel PlanAuthor tactical briefs and ensure alignment with the overall brand strategy; simplify, humanize, and elevate every customer interaction with the brandGuide the development of team members in Experience Strategy expertise and career growthSupport new business initiatives by contributing strategic insights and participating in pitches and presentationsDemonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.All other duties as assigned
