Oversee the daily operations, inspections and team performance to maintain impeccable cleanliness, presentation and service flow. The role champions Sofitel’s luxury culture through strong coordination, coaching and collaboration across departments to enhance the guest experience.Support the Executive Housekeeper in the seamless, efficient and refined operation of the department, upholding Sofitel’s luxury service culture. Supervise and co-ordinate the activities of the Housekeeping department, including Housekeeping Attendants, Self-Checkers, Turn-down Attendants, Public Areas Attendants, Houseman.Conduct thorough daily inspections of guest rooms, public areas and back-of-house spaces, ensuring all areas meet defined performance and presentation standards.Carry out cleaning duties when required, ensuring each space reflects impeccable presentation in line with Sofitel brand standards.Prioritise VIP room preparations and complete accurate team allocations to support service flow and productivity.Monitor team performance and productivity, leading with a luxury attitude and humble excellence to inspire, motivate and support the team in achieving departmental targets.Process daily timesheets accurately and within required deadlines, also assisting with team rostering.Maintain open, transparent communication within the team through regular briefings, clear direction and timely, constructive feedback.Conduct thorough inductions for new team members, ensuring understanding and adherence to all Hotel and Department policies and procedures.Identify training and retraining needs proactively, delivering on-the-job coaching to uphold luxury service and operational standards.Share operational improvement opportunities with the Executive Housekeeper and action approved enhancements where appropriate.Ensure all daily tasks are completed accurately and within set timeframes, providing a clear and concise handover each shift.Monitor and maintain stock levels, placing orders to par levels, ensuring accurate inventory, and assisting with scheduled stocktakes.Maintain all housekeeping equipment and work areas to exceptional standards of cleanliness, safety and functionality.Foster strong interdepartmental relationships to support a collaborative, guest-focused and luxury-driven culture.Handle guest feedback and concerns with grace, empathy and efficiency, ensuring timely follow-up and resolution.Undertake any other reasonable request within your range of competence as required by Hotel Management.
