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Company :Highmark HealthJob Description :JOB SUMMARYThe Workday HRIS Lead Analyst will be responsible for identifying, planning, developing, testing and deploying new Workday features and enhancements. This includes mapping out timelines for configuration and testing and partnering with HR colleagues and business leaders for successful execution.The Lead Analyst will collaborate with internal HR and business stakeholders to…. The lead analyst will gather client business requirements, configure the Workday solution, demonstrate the configurations through the development of prototype systems, and assist in testing the Workday solution.The successful candidate will engage team members in a culture of continuous improvement, engaging colleagues to seek innovative ways of working and adopt new Workday features and enhancements.ESSENTIAL RESPONSIBILITIES
People: Assist management in holding team members accountable for completing documents / deliverables based on customer commitments. Partner with management to develop team member capabilities with a focus on reducing overall cost, improving quality and improving delivery time. Provides input in team performance and assists management in providing regular and constructive feedback. Provides support in training team members.
Customer: Meet customer commitments on-time and within expected budgets. Ensure customer satisfaction levels remain high from both internal staff and external vendors/providers.
Process Management: Regularly assess current state of services and proactively identify areas of opportunity for improvement. Serve as an escalation point for customer service fulfillment requests. Responsible for driving process design and fulfillment activities for the functional area. Defines, develops and delivers functional roadmaps to continually enhance technology in partnership with various business leaders. Maintain departmental programs, systems documentation and procedures in a current and detailed manner.
Project Management: Identifies and escalates key issues, risks, roadblocks in delivering customer services. Develop and manage plans related to new projects and BAU activities. Coordinate and lead project meetings. Coordinate activities with various practice area team members, 3rd party providers and IT. Provide input to continually improve Tier 1 capability related to Benefits. Manages timing regulatory and project deliverables.
Complete all needed unit testing prior to implementation / hand-off to business, related to all business processes, updates, upgrades, implementations and project work.
Adhere to proper change control processes for audit and compliance with regards to all business processes, updates, upgrades, implementations and project work.
Other duties as assigned or requested.
EDUCATIONRequired
Bachelor's Degree in Computer Science, Human Resources, or related field
Substitutions
6 years systems experience in lieu of bachelor degree
EXPERIENCEMinimum
3 years Designing, Building, Consulting and Implementing Business Solutions using Information Technology, to include 1 year Workday configuration experience .
SKILLS
Expert functional knowledge with the following business functions: Talent Acquisition/Talent Management, HCM/Benefits/Compensation/Leave Administration/Employee Health, Payroll/Time & Attendance, and/or Portal Design/Content Management/Case Management and Knowledge Management
Knowledge and understanding of the appropriate escalation process for unresolved issues
Maintain related HCM Application training and related certification/recertification of HCM Application Training
Knowledge and training of the reporting tool; Experience in HCM Application reporting tool(s)
Knowledge of reporting specifications, available fields, and structure
LICENSES/CERTIFICATIONSRequired
None
Preferred
PHR/SPHR
Workday Certification
Language (Other than English):NoneTravel Requirement:0% - 25%PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONSPosition TypeOffice-basedTeaches / trains others regularlyOccasionallyTravel regularly from the office to various work sites or from site-to-siteRarelyWorks primarily out-of-the office selling products/services (sales employees)NeverPhysical work site requiredYesLifting: up to 10 poundsConstantlyLifting: 10 to 25 poundsOccasionallyLifting: 25 to 50 poundsRarelyDisclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.EEO is The LawEqual Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( https://www.eeoc.gov/sites/default/files/migratedfiles/employers/posterscreenreaderoptimized.pdf )We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.orgCalifornia Consumer Privacy Act Employees, Contractors, and Applicants NoticeReq ID: J234402
