Greeting guests upon arrival and making them feel welcomed.
Administering check-ins and check-outs.
Providing front desk services to guests.
Assigning rooms and taking care of administrative duties.
Delivering mail and messages.
Processing guest payments.
Coordinating with other departments and staff management.
Being a source of information to guests on various matters such as transportation, restaurant advice.
Have tremendous patience when dealing with guests and accommodate needs with enthusiasm and poise.
Accommodating general and unique requests.
Diffusing conflict or tense situations with guests.
Basic Requirements:
Customer service experience.
Exceptional interpersonal skills.
Excellent written and verbal communication.
Good time management and organizational skills.
Conflict resolution experience.
Patience and good listening skills.
