Are you passionate about music education and thrive on keeping complex schedules running smoothly? We’re looking for a dedicated and highly organized coordinator to manage the moving parts of our private lesson program, which includes nearly 300 active students and a team of around 20 instructors. If you have experience maintaining a busy and ever-changing calendar and love being at the heart of a vibrant, music-filled community, this might be the perfect role for you.
Responsibilities:
Process Inquiries: Handle new student inquiries, conduct intake interviews, assist with registration, manage payments, and schedule lessons to ensure a seamless onboarding process.
Tuition and Policies: Effectively communicate tuition and cancellation policies to students and parents, maintaining clarity and transparency in all interactions.
Account Management: Monitor student accounts, prevent overdue payments, process invoices, and collect payments.
Student/Teacher Placements: Thoughtfully assign students to teachers, considering schedules and individual needs and strengths for an optimal learning experience.
Scheduling Support: Facilitate scheduling changes for students and teachers, ensuring smooth transitions and minimizing disruptions.
Software Proficiency: Become proficient in utilizing all aspects of the lessons management program, My Music Staff.
Customer Service: Deliver friendly, professional support in person, by phone, email, and text, responding promptly to all inquiries.
Written Communication: Maintain proper grammar, punctuation, spelling and tone in all email correspondence, to uphold our professional image.
Payroll Processing: Handle teacher payroll accurately and collaborate with the accountant by maintaining payroll records, reviewing and ensuring paycheck accuracy, and processing/distributing teacher paychecks.
Student Follow-up: Continually engage with students to foster ongoing relationships.
Teacher Management: Participate in the interview and onboarding process for new teachers, and provide ongoing support, training, and guidance to maintain a strong, high-quality team of educators.
Event Support: Assist in organizing and executing educational events such as student showcases.
Quality Control: Contribute to quality control efforts, reviewing programs, documents, policies, and online content for accuracy and effectiveness.
Qualifications:
Strong organizational skills and attention to detail.
Excellent communication and interpersonal abilities.
Computer, email, and software program proficiency.
Customer-centric mindset with exceptional customer service skills.
Ability to handle multiple tasks and prioritize effectively.
Previous experience in an administrative role.
Musical experience (a plus, but not required).
We encourage you to apply if you're ready to be a pivotal part of our music education team, want to ensure an exceptional experience for students and teachers alike, and thrive in a hands-on, collaborative environment (this is an in-person role and is not eligible for remote work).
Please submit your resume, references, and a cover letter detailing your relevant experience and why you're the ideal candidate for this position to cindy@candymansf.com.
The Candyman Strings & Things in Santa Fe, NM is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
