Title: Receptionist/Cashier Classification 2019
Reports to: Deputy Director of Administration and Maintenance Position 1016
Summary: Incumbent provides counter services, answers the telephone, informs staff of visitors, provides general information on the housing application process, waiting list and receives rent payments.
Grade:
Salary: Commensurate with Experience
FLSA Status: Non-Exempt
Job Tasks and Responsibilities
1. Greet visitors and ensure sign-in
2. Notify individual employees that they have a visitor
3. Answer the telephone
4. Take and deliver messages
5. Assist with mail preparation and disbursement
6. Assist with filing, typing, data entry, copying and miscellaneous office tasks
7. Fax materials and correspondence
8. Retrieve telephone messages daily and on an ongoing basis
9. Track employees daily schedules
10. Ensure office equipment works properly
11. Manage work order requests
12. Collect and record rent payments
13. Record tenant chards
14. Assess late fees
15. Schedule tenant meetings as requested and send notices
16. Assist with scheduling move-outs and move-ins
17. Receive tenant work orders
18. Enter work orders into the tracking database
19. Distribute work orders to the Maintenance Supervisor
20. Process completed work orders
21. Monitor utilization of the learning center and senior centers
22. Organize and maintain supplies in assigned areas
23. Adhere to all HUD rules and regulations
24. Perform other duties and work tasks necessary and required for successful and efficient achievement of Santa Fe Civic Housing Authority goals and objectives
Required Skills and Abilities
Ability to work well with individuals of varying backgrounds and skill levels
Participate as an active team member
Computer and electronic communication competency
Knowledge of general office equipment
Excellent organization, accuracy and detail orientation
Excellent written and verbal communication skills
Demonstrated problem-solving, record-keeping and mathematical skills
Preferred Qualifications
Education: High School Diploma or GED Certificate
Work Experience: 1 year experience in a similar position
Special Requirements/
Working Conditions: Office working environment with considerable exposure to a computer screen.
This SFCHA job description is a general illustration of this particular job classification and is not intended to be a detailed illustration of all job tasks, duties and responsibilities required of each job incumbent.
SFCHA is an Equal Opportunity Employer
