At LinkedIn, our approach to flexible work is centred on trust and optimised for culture, connection, clarity and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.We are looking for an Account Director to join our team as a trusted adviser with a relentless focus on bringing value to our customers in the mid-market space. You will be responsible for helping our customers effectively engage with our solutions. You will be dedicated to making our customers stronger and seeking out opportunities for growth. Although you possess a strategic approach to selling and strive to meet/exceed revenue goals, you will always have your client’s best interests in mind and act as their internal advocate to ensure they are set up for success.
ResponsibilitiesResearches Customer’s business and prepares thoughtful questions and insights in advance of customer meetingsAsks layered, open-ended questions to understand and clarify Customer’s objectives and challenges beyond surface-level detailBuilds relationships with multiple stakeholders (vertically and horizontally) across the Customer’s organisationShifts communication style and content to fit the needs of different stakeholdersLeads with Solutions, not products, when making recommendations aligned with Customer objectivesSells with IntegrityDrives customer decision-making by achieving a shared vision and proactively considering the value props that tie all stakeholders togetherThinks commercially and applies business acumen when crafting and negotiating commercial agreementsUses data and insights to support investment recommendations or overcome customer objectionsProactively mitigates churn risk by adopting a smart, customer-centric approachEngages customers throughout to confirm and clarify the value and adapt a strategy when needed to optimise ROIDrives Customer growth by proactively identifying opportunities to deliver greater customer valueApplies business acumen in Account Planning by considering economic, industry and company factors with a Customer-centric lensMaps key stakeholders in an account to assess the strength of the relationship and create an account outreach strategyAgrees to joint accountability with colleagues and cross-functional teams for optimal customer successPractices humility and asks for help from colleagues when faced with a challenge or unknownIs disciplined in Territory and Account Planning, Forecasting and Quota AttainmentFollows best practices when using CRM and other Sales tools in order to manage the Sales and Buyer cycles
