At TAL, we’re redefining the claims experience to deliver greater care, confidence and support when customers need it most. As a Team Manager, you’ll lead a high-performing claims team that plays a critical role in helping customers navigate life’s challenges with empathy and expertise. By fostering a culture of excellence, continuous improvement and accountability, you’ll help ensure fair, timely and trusted outcomes while empowering your team to make a meaningful difference in the lives of our customers, partners and communities every day.In this role you will:Lead claims portfolio performance to deliver fair, timely and customer-focused outcomes.Develop and empower team members to build capability, engagement and high performance.Resolve complex claims and escalations with sound judgement, empathy and accountability.Drive service excellence by improving customer experiences and strengthening trust.Champion risk and compliance standards to ensure quality, consistency and regulatory adherence.Optimise operational performance through effective resource management, coaching and continuous improvement.
